Description
Job Number: 21016258
Location:
Four Points by Sheraton - Ikot Ekpene, Akwa Ibom
Schedule: Full-Time
Job Category: Rooms & Guest Services Operations
Brand: Four Points
Position Type: Management
Job Summary
Serves as the property Manager on Duty and oversees all property operations during the overnight shift.
Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation.
Personally assisting in resolving any issues and completing tasks.
Core Work Activities
Monitoring Property Operations:
Monitors and ensures compliance with all Guidelines to Operations.
Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
Ensures employees are working in a safe environment.
Manages all period-end inventories
.
Supporting Profitability and Revenue Goals:
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
Administers plans and actions to keep chargebacks and rebates to a minimum.
Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
Manages employee hours.
Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues
.
Supporting Human Resources Activities:
Promotes participation in property safety-related programs.
Monitors employee attendance and records absences/tardiness.
Promotes teamwork and employee morale.
Keeps employees informed regarding new operational procedures, standards, or programs.
Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
Ensures all employees have complete knowledge of emergency procedures.
Encourages employee relations through gifts, parties, outings.
Creates incentives that will promote better service and profit for the property.
Assists operations manager in processing employee payroll weekly.
Candidate Profile
Education and Experience:
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
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Job Number: 21036700
Location:
Four Points by Sheraton - Ikot Ekpene, Akwa Ibom
Schedule: Full-Time
Job Category: Rooms & Guest Services Operations
Brand: Four Points
Position Type: Management
Job Summary
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision.
Works with property leadership team to identify and address employee and organizational development needs.
The position is responsible for ensuring effective training is in place to enable the achievement of desired business results.
Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills.
Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
Core Work Activities
Administering Employee Training Programs:
Promotes and informs employees about all training programs.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Helps employees identify specific behaviors that will contribute to service excellence.
Ensures employees receive on-going training to understand guest expectations.
Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
Meets with training cadre on a regular basis to support training efforts.
Observes service behaviors of employees and provides feedback to individuals and/or managers.
Evaluating Training Programs Effectiveness:
Monitors enrollment and attendance at training classes.
Meets regularly with participants to assess progress and address concerns.
Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Measures transfer of learning from training courses to the operation.
Ensures adult learning principles are incorporated into training programs
.
Developing Training Program Plans and Budgets:
Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
Aligns current training and development programs to effectively impact key business indicators.
Establishes guidelines so employees understand expectations and parameters.
Develops specific training to improve service performance.
Drives brand values and philosophy in all training and development activities.
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Managing Training Budgets:
Participates in the development of the Training budget as required.
Manages budget in alignment with Human Resources and property financial goals.
Manages department controllable expenses to achieve or exceed budgeted goals.
Utilizes P-card if appropriate to control and monitor departmental expenditures.
Candidate Profile
Education and Experience:
2-year Degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer. OR
4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
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