Description
Role and Responsibilitie
Delivering excellent service to ensure high levels of customer satisfaction.
Develop and implement effective inventory management strategies and recordkeeping to ensure optimal stock levels of medical supplies, equipment, and pharmaceuticals.
Implement inventory control measures to prevent theft, damage, or loss of supplies, and conduct regular audits to ensure accuracy.
Resolve any issues or discrepancies related to inventory, orders, or deliveries in a timely manner.
Monitor expiration dates and ensure stock is in good condition. If damaged, near expiration or no longer in good condition, escalate to the COO and coordinate methods to exhaust.
Ensure proper storage conditions in compliance with regulatory guidelines.
Collaborate with various departments to forecast demand, monitor usage patterns, and anticipate inventory needs.
Preparing detailed reports on buying trends, customer requirements, and profits.
Collaborate with all departments to understand their needs and preferences, ensuring the availability of specific supplies when required.
Coordinate with team leads to create and manage the budget for the store operations, tracking expenditures and identifying cost-saving opportunities.
Stay updated on industry trends, advancements in medical equipment, and changes in regulations to make informed decisions about procurement and inventory management.
Follow and maintain the storage of vaccination and other medicines according to cold chain protocol.
Follow the procedures for labeling items going to each area to ensure safety, security and proper disposal.
Ensuring store compliance with health and safety regulations.
Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
Responding to customer complaints and concerns in a professional manner.
Identify and assess customers’ needs to achieve satisfaction
Inspiring repeat business from clients
Monitoring and measuring client satisfaction
Conducting departmental and company-wide workshops and presentations
Contribute to developing and following procedures, guidelines, and policies
participating in marketing campaigns.
Processing confidential data and information according to guidelines.
Communicating and coordinating with colleagues as necessary
Training and onboarding new staff
Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
Educational Requirements and Qualifications
Bachelor's Degree in Business Administration, Supply Chain Management, or a related field.
Proven experience as a Store Officer or in a similar role
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