Description
As Account Manager, you will play an integral role in developing successful, long-term relationships with a portfolio of clients across Nigeria, connecting with key business executives and stakeholders.
Acting as a key point of contact between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
Managing and developing client accounts to initiate and maintain favourable relationships with clients as our product road map evolves.
Main Responsibilities
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Act as a link between Product Engineering and Pre-Sales Teams to ensure accurate and timely resolution of technical issues that may arise during the pre-sales process
Assist in the recruitment, assessment, and general management of the Field Activation Officers in assigned territory
Provide Sales Support and/or Professional Services for implementation
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Build a solid understanding of the FMCG distribution chain, from end to end
Monitor and analyse customer's usage of our product
Work with the Sales team to onboard and integrate new clients and developing existing client relationships
Experience we think you'll need:
Strong understanding of digital solutions across Payments, Ordering, Marketing solutions and B2B marketplaces
Demonstrated ability to communicate, present and influence all levels, including executive and C-level
Experience in delivering client-focused solutions
Excellent listening, negotiation, and presentation skills
Deep digital understanding
Keen attention to detail and adherence to deadlines
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