Description
Locations
: Borno, Yobe - North Region
Job Purpose
To plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.
Key Accountabilities
Increase Revenue earning customer net additions – Prepaid & Postpaid
Increase Revenue from the State
Expand distribution Width and Depth
Network Optimization
New Sites ROI and deployment
Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
Ensure provision of standard Infrastructure at state showrooms.
Ensure showroom employees are up-skilled in industry training and certifications for the role
Achieve Employee Engagement scores in line with the Engagement target for the State Business area.
Requirements, Skills & Knowledge
Bachelor's degree in Management or related Social Sciences
Masters in Business Administration would be preferred additional qualification
10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
Relevant experience in Telecom industry is desirable.
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Job Purpose
To implement planned mobile financial services, go – to market strategy in assigned location.
To strengthen and deepened the mobile financial services ecosystem through distribution excellence to grow usage and deliver customer and revenue market share objectives across assigned locations.
To achieve maximum sales profitability and growth within the assigned market through implementation of planned sales & distribution and marketing strategies
Responsible for the full operation of mobile financial services in assigned location by coordinating all activities, supervising and influencing multiple teams to ensure that operational excellence and performances are met.
Key Accountabilities
Design parameters and strategic planning (work plan, customer forecast, target objective, mission briefs) and delivers GTM strategy
Leading people/team to pursue and achieve the desired business objectives in accordance with established plans, sales goals and schedules
Develop and motivate partners and agents to reach their sales and business targets
Maintain the trust and respect of partners and agents within the network
Co-ordinate direction for growth by analyzing changes in the competitive landscape, analyzing trends, costs, forecasts and implementing them into the business plan
Identify and formulate regional sales plan to help drive growth of distribution
Identify and recruit right partners to invest in the distribution expansion
Ensure distribution development aligns to approved dimensioned touch points (scientific distribution).
Development of primary financial statements, such as balance sheets and profit and loss, for regional business
Financial forecasting to plan partner acquisitions
Handling conflicts
Assist in the preparation of a massive awareness strategy
Ensure appropriate liquidity management
Ensure proper training of stakeholders
Achieve sales performance and management scores in line with the target for the regional distribution area
Prepare and compile daily, weekly and monthly activities report including industry awareness/competition intelligence and share with relevant stakeholders.
Requirements, Skills & Knowledge
Bachelor's degree in Management, Social Sciences or related field
Masters in business administration would be advantageous
Project management qualification will be an advantage
7+ years of varied experience in sales & marketing with at least 2 years at middle management level handling independent businesses.
Relevant experience in telecom industry is desirable
Minimum of three (3) years’ distribution management experience (with a proven track record and attention to detail) in relevant industries
Excellent marketing and sales skills
Strong experience in negotiating deals and concluding contracts
Demonstrated commitment to getting the job done
Strong operational experience in field visit to manage the day-to-day growth of the network Strong experience in expanding and managing the distribution of a mass market product or service Demonstrated experience in building a distribution network from the start and managing its expansion
Worked across diverse cultures and geographies advantageous
Strong experience in customer data a big plus
Knowledge: ability to write comprehensive reports and communicate effectively with all levels of management and with all types of partners.
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