Description
Duties & Responsibilities
Daily Operations:
Take customer’s orders and relay to kitchen for preparation
Ensure that a check is made and recorded in the POS system for every food & beverage sale in the restaurant
Ensure that a check is made and recorded in the POS system for any meals consumed by employees or any service offered to guests as complimentary or discounted
Receive payments and issue receipts
Prepare cashier's summary and tally it with FBS reading at the close of his / her shift
Print and tally transaction list from POS machines with physical check and FBS reading
Prepare deposit envelope, write the deposit amount on cashier's deposit envelope and drop it in the Front Office safe depository, in the presence of a witness, who has also signed the witness column of the cashier's deposit sheet
Help with up-selling in the restaurant when necessary
Maintain clean and orderly workout area
Customer Service:
Receiving customers warmly
Attending to customers promptly
Attending to guest’s enquiries, respond to/resolve issues or requests from customers, and escalate if unable to handle
Person Specification
Interested candidates should possess a Bachelor's Degree with 2-3 years experience.
Good grooming and professional outlook.
Must have excellent customer interaction skills.
Ability to manage crisis/conflict and have a good sense of tact and diplomacy.
Good attention to details and able to work under pressure.
Must be able to manage multiple priorities and take initiative.
Have an enquiring mind set; consistently seeking innovative ways to deliver without compromising quality.
Must be trustworthy and reliable.
Competency and Skills Requirements:
Good interpersonal and communication skills.
Excellent customer service and people management skills.
Ability to learn quickly and utilise trade tools/software.
High degree of diligence and commitment.
Good attention to details.
High level of honesty and reliability.
Must have an aptitude for numbers.
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