Description
Job Description
VIP Clients Reception:
Greet and welcome clients with the utmost professionalism and courtesy.
Assist with check-in procedures, ensuring a swift and efficient process.
Personalized Concierge Service:
Provide personalized assistance to meet the specific needs and preferences of Clients.
Coordinate with ground services, catering, and other relevant departments to fulfill clients' requests.
Ensure the maximum comfort of clients.
Ensure availability of newspapers for clients to read and for aircraft when necessary.
Ensure requested service delivery to clients within the Lounge.
Lounge Operations:
Oversee the operations of the VIP/Executive Lounge, maintaining a pristine and exclusive atmosphere.
Ensure the availability and presentation of high-quality food, beverages, and amenities.
Supervise the collection and delivery of dishes and laundry for washing in good condition.
Coordinate the boarding and deplaning of clients through the lounge in coordination with Ground Operations personnel
Be professional in delivering such service; for example, serve tea/coffee in designated crockeries, drinks in appropriate presentations etc.
Security and Confidentiality:
Adhere to strict security protocols to ensure the safety and confidentiality of private jet clients.
Monitor lounge access to guarantee only authorized individuals are admitted.
See to the 3rd party security service personnel in their professional interface with HNIs and attend to any issues that may arise at the screening points or entry and exits.
Ensure all exits are locked when not in use.
Communication and Coordination:
Communicate effectively with private jet operators, ground crews, and other service providers to ensure a seamless travel experience.
Relay important information to clients regarding flight status, boarding, and other relevant details.
Respond to mail on service requested and update such service where necessary in FBO ONE
Problem Resolution:
Address and resolve any issues or concerns raised by clients promptly and discreetly.
Collaborate with other staff members to handle unexpected situations with professionalism.
Ensure control of the situation of clients and their assistants within the lounge such that there is no discomfort to other clients.
Report any incidents that may affect the brand or losing a client to Supervisor and Head, FBO Operation for immediate action.
Upselling and Promotion:
Promote additional services, amenities, or upgrades to enhance the overall private jet experience and contribute to revenue goals.
Training and Compliance:
Stay informed about private jet industry standards, safety regulations, and customer service best practices.
Participate in ongoing training to enhance customer service skills and maintain compliance.
Requirements
A Bachelor’s degree/ HND Degree
At least 1 -2 years’ work experience
Strong Organizational skills
Proficiency in handling clients inquiries and resolving issues
Previous experience in luxury hospitality, private aviation, or a similar VIP customer service role
Exceptional interpersonal and communication skills.
Discretion and ability to handle sensitive and confidential information.
Strong organizational skills with attention to detail.
Flexibility to work irregular hours, including weekends and holidays
Knowledge of private jet services, airport operations, and international travel regulations is a plus
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