Description
Flutterwave is looking for a Senior Manager, Enterprise Account Management. The role involves being responsible for managing and nurturing key enterprise-level relationships to drive revenue growth and customer satisfaction. This role requires a strategic thinker with excellent communication and relationship-building skills, who can understand clients’ needs and align Flutterwave’s products and services accordingly.
What Your Day-to-Day Activities Will Be Like
Develop and maintain strong relationships with enterprise-level clients, thoroughly understanding their business model, needs and challenges
Drive revenue growth by identifying upsell and cross-sell opportunities within existing accounts.
Collaborate with internal teams to ensure successful onboarding, implementation, and ongoing support for enterprise clients.
Act as the primary point of contact for key accounts, addressing their queries, concerns, and escalations promptly and effectively.
Stay updated on industry trends and competitors’ offerings to provide strategic recommendations to clients.
Prepare regular reports and presentations for clients, showcasing the value proposition of Flutterwave’s solutions.
Collaborate with the sales and marketing teams to identify potential enterprise clients and develop tailored pitches and proposals.
Work closely with product development teams to provide client feedback and contribute to the enhancement of Flutterwave’s products and services.
Ensure high levels of customer satisfaction and retention by providing exceptional service and support.
Required competency and skillset to be a waver
Bachelor’s degree in business or relevant field required. Masters degree is preferred
Minimum 10 years of proven experience in enterprise account management, preferably in the financial technology industry
Strong understanding of payment solutions, financial services, and e-commerce platforms.
Exceptional communication, negotiation, and presentation skills
Ability to build and maintain strong relationships with key stakeholders
Analytical mindset with the ability to understand complex business requirements and propose suitable solutions
Result-oriented, self-motivated, and able to work effectively in a fast-paced environment
Strong organizational skills and attention to detail
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