Description
Job Description
This job holder is to ensure IBEDC Payment channels are optimally functioning for improved customer convenience, customer experience and to achieve organizational revenue growth.
Job Requirements
A good Bachelor's Degree (in Business disciplines or any related field).
A master’s degree in a Business-related field is required.
Membership of a professional body in the Management or Marketing field is required.
0-3 years in billing or prepayment operations in utility company.
Job Responsibility
Monitors the availability and functionality of all payment channels across the franchise.
Escalates network or channels downtime to IT, FETS and third parties for quick resolution of network downtime and payment application development.
Renders daily and weekly reports on channels transaction counts and performance.
Monitors agents and sub-agents channels availability and performance.
Resolves payment-related issues from Prepayment and Post-paid operations units and others.
Resolves customer complaints logged via CRM and other complaint channels (email, social media, walk-in, etc.)
Fraud prevention by adhering to SOPs.
Performs other Ad-hoc assignments as defined by Lead, Payment Channels.
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