Description
About You
A minimum of First Degree in Business Administration, Economics, Marketing, or other related fields.
Minimum of 5 years experience in POS business, support and Operations
Excellent customer relationship
Good understanding of POS Hardware issues and error messages, possible causes and resolution
Excellent experience in handling POS repairs and solving POS problems.
Good knowledge and experience on POS devices e.g. Morefun, AISINO, PAX, Nexgo,Kozen.
About The Role
Ability to work with relevant stakeholders to deploy terminals and provide training on Merchant and agent support.
Submit weekly activity reports promptly using Zoho CRM Analytics.
Ensure 100% quality assurance and testing of new terminals during the testing phase.
Maintain excellent relationships with internal & external stakeholders, and provide timely and top-notch support to issues raised via mail or other work channels.
Ensure adequate back-office support is provided to Field Support Associates & POS support associates.
Demonstrate excellent leadership skills.
Be proficient in using Google Sheets.
Supervise the configuration and the test of POS devices within one week of their arrival.
Ensure 100% quality assurance and testing of new terminals during the testing phase.
Provide 90% issue resolution rate and support to field support associates.
Implement improved operational measures and policies that promote the optimization of terminals.
Take ownership of deliverables and business operations with minimal supervision by the Manager.
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