Description
Job Description
Our client, a dynamic SaaS brand in the event management sector, is seeking a Customer Success Manager to join their team.
This role is essential for ensuring the smooth operation of events, managing client relations, and maintaining high levels of customer satisfaction.
The ideal candidate will have experience in customer success within a B2B environment, preferably with a background in agency work or event management.
Key Responsibilities
Daily Event Tracking:
Monitor and update the ticketing system with upcoming event dates, ensuring all details are accurate and up-to-date.
Participant Follow-Up:
Regularly follow up on events to gather data on participant numbers and overall success.
Support Request Management:
Handle incoming support requests from clients, providing timely and effective solutions.
Weekend Support:
Availability to handle support requests during weekends, ensuring continuous client assistance (if applicable).
Testing Assistance:
Collaborate with the technical team in testing for bugs and ensuring the smooth functioning of the event management platform.
Event Creation and Administration:
Assist clients in creating and setting up events using the Admin tool, ensuring they are comfortable and proficient in its use.
Event Support:
Provide ongoing support during events, including admin approvals and assistance as needed.
Submission Management:
Download and organize player submissions for clients upon request.
Qualifications
Experience with CRM systems, ideally HubSpot.
Background in B2B environments, preferably in agency settings or event management.
Familiarity with event management processes and client support.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
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