Customer Success Specialist at SnappyCX

Description

We are seeking an experienced Customer Success Specialist with experience working in BPO or related industry.

You will be working with the team to support existing as well as prospective clients.


Responsibilities include;


Work closely with our Sales teams to shape the solution for prospective clients.

Support existing clients and maintain high levels of client satisfaction.

Manage talent performance and communication with the client.

Ensures the team is aware of changes to client products & services.

Develop existing clients engagement.


Requirements


Background in Accounting, Finance or IT

Prior sales experience is a plus or comfortable making sales pitches to clients.

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