Description
What you will be doing:
Responsible for Google Workspace platform management;
Responsible for Okta platform management;
Responsible for Endpoint Management;
Follow up on outstanding IT related requests and ensure resolution within established SLA;
Manage and monitor internal assets to ensure accurate inventory records;
Onboarding and Offboarding procedures;
Report RMA's and Warranties;
Manage OS Imaging and Configuration for Linux, MacOS and Windows;
Manage biometric accesses;
Other common IT Helpdesk duties.
What we are looking for:
Higher education in either IT or equivalent
Minimum 1 year work experience in computer technical support functions;
Good technical knowledge in the areas of hardware, operating systems (Windows, Mac and Linux) and Networks TCP / IP;
Excellent communication skills and taste for contact with the end user;
Knowledge on Google Workspace, Okta, Microsoft, and Endpoint platforms;
Good interpersonal skills and taste for teamwork;
Good analytical ability, organization and planning;
Outstanding troubleshooting skills
Knowledge of customer service principles and practices
Proficiency in English, both written and verbal, clearly and accurately
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