Description
Our client is a health tech company looking to hire a Customer Service & Operations Associate to identify and participate in initiatives aimed at solving key operational problems within Nello and its customers. To facilitate the development and implementation of marketable product/services on the platform, To monitor the platform's overall products/services/service provider performance and commercial viability. To design and document an exhaustive Operational Framework that ensures the platform's functionality is in tandem with customer requirements.
The ideal candidate is one who is experienced has excellent customer service, growth and retention and must possess interpersonal skills as well as must be dedicated and ambitious.
Responsibilities
Interfaces with regulators and ensure prompt rendition of returns
Develop company procedures and operations guidelines.
Improve business functionality to align with core business objectives.
Working with the managing directors, facility product development and innovation.
Ensure operational costs efficiency toward maintaining profit-margins.
Ensures error free transaction and efficient operational processes and procedures towards clients satisfaction.
Executing on the group's expansion strategy across operations, products, and new markets
End-to-end project management on top business priorities including identifying opportunities, scoping projects, and driving cross-functional implementation
Creating data driven recommendations by accessing, analyzing, and synthesizing large data sets
Problem-solving and solution implementation
Process design and improvement, particularly for operations at scale
Working with the product and development teams to drive high impact improvements
Supporting strategic goal setting and performance management
Creating and maintaining existing processes, workflows, and organizational tools
Serve as the chief clients management officer to ensure prompt resolution of clients’ complains and efficient service delivery for clients satisfaction.
Qualifications:
Bachelor's degree
Proven experience (5+ years) in operations, or related roles.
Strong project management skills with a track record of successfully managing complex task
Excellent organizational skills and attention to detail.
Exceptional problem-solving abilities and the capacity to manage unexpected challenges.
Effective interpersonal and communication skills to collaborate with diverse teams and stakeholders.
Proficiency in event management software and tools.
Ability to remain composed under pressure and make quick decisions in fast-paced environments.
BusOps role in tech, top-tier management consulting, investment banking, or private equity
Have a solid track record of achievement - e.g. you have worked in a top tier company/startup, have quickly assumed responsibilities or have won competitive awards
Can break complex problems into smaller, actionable solution steps
Have a strong analytical foundation with ability to manipulate and synthesize data
Are curious by nature and interested in making an impact
Have excellent written and verbal communication in English
Flexibility to work irregular hours, including weekends and evenings,
Leadership qualities and the ability to motivate and lead event teams.
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