Description
Job Description
This Readiness Manager role will focus specifically on Visa Direct – a payment service that Visa provides to facilitate fund transfers/disbursements to cards and accounts around the world using push payment technology.
The role holder has the unique and exciting opportunity of deploying a relatively new payment capability and an impact of driving future market growth for Visa in the CEMEA region.
This role is a good mix of business, functional and technical knowledge providing the role holder flexibility and learning in the dynamic digital payments ecosystem. This is an individual contributor role reporting into CEMEA Visa Direct Readiness Lead.
Key Responsibilities
Defining implementation plan and executing them for the initial pilot clients
Defining transition plan to migrate support to wider Client Services teams with a focus on operational efficiency
Develop artifacts, training materials and presentations for the Client Services team
Execute Visa Direct initiatives that may impact clients from a business operations perspective including changes to current products, implementations of new products and the business and digital release cycle
Become Visa Direct subject matter in Client Services including knowledge of the APIs, implementation guides, client integration options, deployment and post-production support
Use technical expertise blended with business acumen to solve complex problems by analyzing transaction level detail, API field data, and leveraging Visa tools
Embrace and implement new methodologies on an ongoing basis as the business scales within the organization
Qualifications
Bachelor's degree with at least 8 years of experience in product/project management or product development in the payments industry
Functional Project management experience in a client-facing role
Understanding of digital payments and web-based technology including HTML, web- based service APIs, JSON, XML
Working knowledge of core transaction processing (message routing, authorization, clearing & settlement)
Strong technical aptitude with the ability to absorb technical information and apply to business solutions where little or no precedence exists. Be able to communicate complex, technical concepts in a focused and well-organized manner.
Willingness to take on new challenges in a fast-paced environment and be flexible with multi-tasking and changing priorities. Ability to work in the “grey area” where answers may not be known but need to be developed
Excellent verbal and written communication skills, problem-solving skills, attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders
Organized self-starter, result-oriented, and a passion for scaling new products
Expert knowledge of standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
Having the following will be added advantage, Subject Matter Expertise in multiple areas such as card payments, products and services, payment technologies, wallet services gained through years of experience supporting clients and new product initiatives within a payment-processing environment
Also experience of working with banks and Fintech in the CEMEA region
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Job Description
Reporting directly to the SSA Head of Products and Key Account Manager, this individual is a key member of the regional Product and Solutions team serving West Africa.
A key ‘face of the Product and Solutions team managing, building and developing Key account portfolios, the individual also helps define and execute the operations of all Key Account products initiatives.
This individual also reports to the Country Manager for West Africa and is a key partner in local solution development.
Scope:
Anglophone West Africa, based in Lagos, Nigeria
Product Leadership For Products and Solutions:
Engage Client(s) , in collaboration with Visa Business Development (BD) team and other key stakeholders, to understand Product requirements and provide appropriate Visa solutions
Drive Product and strategic initiatives with Client(s), in collaboration with BD, Marketing and other cross-functional teams
Pro-actively identify opportunities for growth, improvement or co-created solutions with client
Provide Product input to new business opportunities and formal proposals.
Develop And Manage Products and Product Platforms:
Manage the introduction, communication and implementation of product and service releases, new products and enhancements of services
Work with cross-functional stakeholders and client to understand local requirements, adapt products as required and manage programs to establish and grow new product solutions
In cases where localized products, benefits or platforms are required, take end-to-end accountability to develop and launch such capabilities, including project and vendor management and cross-functional collaboration
Client Leadership:
Be the face of Visa for client and partners looking to co-innovate with Visa
Support Sub Saharan Africa solutions and BD teams as an innovation subject matter expert.
Develop robust, proactive pipeline of tangible collaboration/prototyping projects with clients/partners that will drive c-level sponsorship and engagement
Build trusted advisor relationships with key client and partners in the industry
Engagement Leadership:
Structure, support and lead client Discovery and Ideation Sessions:
Discussing major industry and technology trends and payment innovations
Understanding client’s needs, pain points and priorities and be able to link trends and innovations directly to client strategy
Identifying payment innovation opportunities
Driving positive outcomes and concrete next steps
Co-creations:
Lead a team that defines and delivers on Visa Sub Saharan Africa’s co-creation agenda and engagements with client
Deliver against co-creation engagements committed in client’s contract
Use best in class design thinking and agile methods to Discover, Design, Develop and Deploy new innovations
Demonstrate and be held accountable for actual client impact, client satisfaction, and implementation results post co-creations.
Internal Solution Development:
Partner the local solutions team to develop local solutions for the Client
Planning, Reporting, Financial Management:
Partner with Marketing & Comms teams to showcase the Visa Sub Saharan Africa Products and Solutions story and activities to the client
Build a programmatic marketing / comms plan working with internal stakeholders and client
Lead high-quality campaigns to showcase Visa’s products
Support the P&L management, financial planning with Client to ensure that Visa Products remain on top of Clients’ product offering.
Play a key role in building annual operating plan, multi- year plan with the client
Work with SSA, Head of Products and Finance Business Partner to ensure that revenues is maximized
Help build business models and cases for growth with Client
Thought Leadership and Evangelism:
Proactively build and curate content on emerging innovation themes to present to Client
Build client engagement content (e.g., use case of a new technology in payment), based on desk research and interviews with Visa’s experts, and engagement material across various media formats (e.g., presentation, talking points, demos, videos)
Actively evangelize Visa’s Products and Solutions and priorities with Client
Educate Client on latest innovations and Visa solutions through memos, frequent brown bags and other ways to engage Client
Build a vision for how to showcase innovative experiences to Client. Lead innovation immersions with clients at Visa Innovation Centers, to display the latest (and upcoming) applications of technology in payments.
Qualifications
Tertiary qualification with a business, marketing, or other relevant degree
Post-graduate qualification will be advantageous, but not an absolute requirement
8 years’ experience in payments, banking or financial services
Experience in product management, and/or marketing management, and/or consulting
Strong project management and execution skills
Insight and understanding of analytics, segmentation and other product management principles
Experience of management and/or business strategy will be advantageous
Exposure to digital products and digital product management will be advantageous
Strong conceptualization and problem solving skills
Good networker with experience at senior levels
Experience evaluating a technology landscape, preferably within payments and ecommerce
Passion for technology, futurist view and intellectual curiosity
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