Description
What You'll Do
The Operations Coordinator acts as an integral part of the BCG Lagos office, carrying out a diverse range of office and administration tasks to ensure the seamless running of daily operations and contributing to overall delivery of business objectives.
The successful candidate will take ownership of the overall office experience for staff and visitors, aligning BCG Lagos to global best practices.
Key responsibilities include managing office logistics, delivering office events, ensuring maintenance of office facilities, acting as key counterpart for external vendors and supporting general operational needs.
Operations
Responsible for overall office functionality and appearance
Coordinating and monitoring of office space, planning and space allocation
Coordinating repairs and maintenance with suppliers
Monitoring of building access control
Issuing and monitoring distribution of security & visitor access passes
Monitoring and management of facilities annual budget
Updating and managing Lagos office intranet
Ensuring appropriate coverage at the reception desk, maintaining a high standard at all times
In close coordination with relevant teams, assisting with administrative tasks relevant for business delivery, including photocopying and binding, large mail outs, coordination of deliveries and collections, and ad hoc admin tasks as required to ensure efficient running of the office
Project management
Monitoring of rental contracts and corresponding with the landlord
Coordinating the office design, expansion and remodeling efforts, where needed
Coordinating external project management, contractor and design teams
Supporting alignment with internal stakeholders
Providing operational input into design and build out process
Safety and security
Coordinating the overall safety and security for the Lagos office
Acting as local office contact for safety and security-related protocols
Coordinating security efforts with global and regional security team
Vendor management
Monitoring and management of supplier contracts for outsourced services, acting as the BCG Lagos office representative
Sourcing, interviewing and set up of new local supplier as required by the office (e.g., facilities management, drivers, caterers, immigration services, administrative contractors)
Monitoring and managing supplier contracts and owning vendor relationships
Ongoing management and coordination of Lagos housing program
Meeting & Events Support
Planning and organising of key office events as part of the organising committee (e.g.; annual company away event, end of year function)
Acting as a key point of contact in ensuring internal and external / client meetings run efficiently
Preparing meeting rooms for staff and client events as per booking requests; including configuration of furniture, AV equipment, ordering and set up of food and beverages, cutlery, crockery etc, and in collaboration with the visiting team, ensuring the room is reconfigured and tidy at the conclusion of meetings
Assisting with office related events and functions including set up, catering and other requirements as needed
Travel
Monitoring and creating travel profiles for all Consulting staff and Business Service Team
Owning Lagos office relationship with internal stakeholders and external travel vendors
Purchasing and Controlling
Managing availability and selection of office consumables including food and beverages, stationery and other items
Monitoring of consumables and placing of orders
Monitoring and managing budget for consumables (cost controlling and spend tracking)
Compliance, administration and immigration
Acting as key BCG counterpart to our Immigration Service Provider
Coordinating the Lagos visa process with Immigration Service Provider
Ensuring timeous and accurate submission of documents to ISP
Keeping track of status of applications
Monitoring upcoming Visa requirements, owing renewals and updates
Providing regular reporting to leadership and internal teams
Providing outbound immigration support for individuals participating in international internal or client-related travel
Tracking relevant people movements in and out of Nigeria from a duty of care and compliance perspective, ensuring appropriate work authorisation has been received by BCG team members present in the Lagos office
Maintaining close coordination with the Recruiting and Mobility team, ensuring clear handover points where relevant.
YOU'RE GOOD AT
Self-starting: proactively identifying areas to unlock value and efficiency for the local office within your remit
Leading and supporting complex project activities working with other internal and external stakeholders
Ensuring key stakeholders are well-informed and guiding them toward making the right decisions
Managing relationships with external parties, negotiating preferred outcomes and keeping a strong pulse on delivery
Managing the ‘small stuff’ with a high caliber in attention to detail and accuracy, particularly when under pressure
Providing high-level executive support for employees in a fast-paced environment
Organizing and being able to prioritise and multitask effectively
You Bring (experience & Qualifications)
Strong track record in a fast-paced environment, specifically in operations, office management or office coordination role
Previous experience in organising and running events both in person and virtually in the office and at off-site locations
Exceptional responsiveness with strong interpersonal and communication skills
Exceptional time management skills, demonstrating clear systems and composure to handle multiple tasks at once
Experience in project management, particularly within a complex stakeholder landscape
Ability to be proactive and take the initiative to identify opportunities to support the team and improve ways of working
Enthusiasm and a positive “can-do” attitude
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