Description
Location:
Ikeja, Lagos
Description
As an Industry Solutions Specialist, you’ll be a key member of the product and solutions team. In true startup fashion, this role encompasses several functions, and you must be comfortable wearing multiple hats.
Our Industry Solutions Specialists are technical experts responsible for designing solutions for our target industries by leveraging our tools, resources and partnerships.
You’ll also be involved in driving and managing the technical part of a sales engagement.
This is a fantastic opportunity to join our growing team at a very exciting time. With plans to continue scaling, we’re looking for an ambitious Industry Solutions Specialist to demonstrate Softcom's offerings and tailor them to suit the specific needs for our target industries.
As the industry solution specialist, you will have a deep understanding of all Softcom’s products, handle tough objections, and lead successful evaluation cycles to gain solutions-fit consensus.
Responsibilities
Design solutions for our target industries by developing a deep understanding of the common problems faced by the industry and leveraging our tools, resources and partnerships.
Partner with account managers and executives to drive complex, multi-stakeholder deal cycles across our target industries.
Building and maintaining trust with customers by leveraging client context to understand customer goals and create a value-based relationship.
Working closely with the sales team on account strategy and identifying additional opportunities in existing accounts.
Developing and delivering exceptional product and solution presentations and demonstrations.
Work with the Product, Design and Engineering teams to provide feedback from the field and represent the customer perspective with the goal of developing more robust and innovative products.
Identify and work with partners on product extensions and integrations designed to address identified customer and industry needs in order to ensure timely and cost-efficient delivery.
Requirements
4+ years of sales engineering or solution consulting experience in a SaaS organization.
Excellent written and verbal communication skills; a knack for delivering compelling presentations.
A consultative approach with solving your customer’s business challenges and have a track record of successfully overcoming technical and security objections.
Problem solving is in your DNA!
Familiarity with the enterprise SaaS ecosystem. Some fintech experience will help too.
Ability to thrive and adapt to a rapidly evolving market that will define the future of business growth.
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Location:
Ikeja, Lagos
Description
As a Product Manager at Softcom, you will be responsible for driving product initiatives from inception through execution.
In true startup fashion, this role encompasses several functions, and you must be comfortable wearing multiple hats.
In this role, you will collaborate closely with designers, engineers, product marketing managers, and other cross-functional team members within the organization to ensure that our products amaze and delight our users.
You will be focused on creating innovative solutions that address pertinent problems that hamper the inclusion and growth of businesses in Africa and the rest of the world.
Responsibilities
What you’ll do:
Identify market opportunities, build business cases and define product vision and strategy.
Manage the entire product life cycle from ideation, to planning and execution.
Define, document, and communicate objectives, requirements and constraints for product initiatives and releases.
Deeply understand our customers and their needs, and guide our world-class team to ship remarkable solutions.
In collaboration with design, engineering, marketing, and analytics partners, lead the end-to-end success of projects from discovery to launch.
Identify new growth opportunities through quantitative research, UX studies, and reviews of Softcom standard methodologies.
Hypothesize, measure and learn. Continuously test and leverage insights to inform decisions.
Be the point person for your product area to leadership and across the organization and communicate progress on initiatives to stakeholders, partners and internal teams.
Acquire partners that align with our intentions in order to deepen our product offerings.
Requirements
5+ years of product management experience in a SaaS organisation.
Passion for our purpose of economic empowerment and helping businesses grow.
Strong customer empathy and experience shaping product direction based on customer needs.
An eye for long-term strategic vision, and can also operate in the details of short-term projects.
Created solid relationships that shine when you’re talking with a customer, cross-functional partner, or engaging a diverse audience.
Natural curiosity and growth mindset, obsession with the details.
Proven experience delivering results.
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