Description
JOB PURPOSE
:
Responsible for assisting in the design and delivery of Microsoft solutions to meet business objectives and technical requirements, to create effective knowledge sharing, collaboration and workflow solutions to drive the effective delivery of VSOs programs.
PRINCIPAL ACCOUNTABILITIES
Work with the Microsoft 365 Product owner to design and deploy new Microsoft 365 solutions such as Microsoft Teams, Microsoft Planner, Microsoft Power Automate among others to improve ways of working in the organization
Assist with training and adoption of new Microsoft 365 solutions and processes including delivery & creation of training plans, materials, and documentation
Provide technical user support for incidents escalated from the helpdesk and resolve system / application issues
Design and implement Microsoft 365 services
Manage user identity and roles
Manage access and authentication
Plan Office 365 workloads and applications
Implement modern device services
Implement Microsoft 365 security and threat management
Manage Microsoft 365 governance and compliance
Explore ways to scale Microsofts offering, such as with the Power Platform, within the organization based on business opportunities and other technical innovations
Work with the Microsoft 365 cluster team to develop, manage and implement the Microsoft 365 roadmap, leveraging new platform innovations as they are released
Assist with the migration of content from various sources (country office servers, google drive, drop box, personal computers, one drive, SharePoint etc.) to Microsoft 365 environment as designed
Offer technical support on Microsoft PowerBI platform to staff in the organization
Design test scenarios/cases for Office 365 (Teams, Exchange, SharePoint, DMS), Microsoft Office, Microsoft Windows 10, and other digital workplace solutions
Develop testing scopes and schedules for projects
Collaborate regularly with internal and external stakeholders to meet project objectives
Provide regular status updates regarding accomplishments, top priorities, and risks/issues
Provide hands-on technical expertise, develop documentation and provide training for other members of your team.
REQUISITE QUALIFICATIONS AND EXPERIENCE
Bachelors degree in Computer Science/ Engineering or a related field
Work experience Minimum 3 years cognate experience. Experience in the technology industry is key.
Proficiency in Microsoft 365 administration and Microsoft PowerBI usage
Deep Understanding of voice/video communications within Teams
Extensive Experience designing and leading migration projects to Teams (from Skype, SharePoint/OneDrive, and Enterprise Voice)
Understanding of App Protection Policies and Azure Conditional Access Policies
Understanding of Group Policy Objects (GPO) and security controls.
Deep understanding of all Office 365 applications functionality and governance.
Up to date knowledge of the Microsoft 365 ecosystem
Skilled at user training and support
Ability to configure Microsoft 365 to manage processes and document storage
KEY COMPETENCE & BEHAVIOURAL EXPECTATIONS
Excellent interpersonal, communication (written and verbal) and presentation skills
Relationship management and negotiation skills
Attention to detail and accuracy
Ability to handle multiple projects simultaneously and to tight timelines in a high-paced and dynamic environment
Excellent problem-solving and critical thinking skills
Dedication to meet project deadlines
Self-starter
Professional demeanor
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