Description
The role in a nutshell
We're looking for a smart, passionate Country Manager to join our team full-time! This is a fantastic opportunity for someone to build and lead the business in Nigeria. You will be responsible for managing all on-the-ground relationships with regulators, banks and the media as well as leading and building a highly ambitious team to serve the market and execute exciting growth strategies to help Luno scale.
Your mission will involve
Work closely with leadership across product and marketing to define and execute a return-to-market strategy once operating challenges are resolved
You will define and implement local marketing and growth strategies together with your colleagues from PR, Brand and Growth Marketing and build engaged local online and offline communities
You will gather actionable insights from customer research to improve local product and customer experience together with the related teams
Develop and maintain strategic, long-term trusting relationships with high-volume clients
You will develop and maintain relationships with key stakeholders in your markets, in particular regulators, financial service providers, merchants and media and become Luno's local spokesperson
As part of Luno Nigeria's regulatory license application with the SEC, perform the duties of a Sponsored Individual to the Luno Nigeria entity with reasonable care, skill and diligence
Together with the Business Development lead for Nigeria, develop a partnership strategy delivering significant support in acquiring valuable customers
The Ideal Lunaut, will have:
Led a country or regional consumer business arm/product with international exposure.
You have experience of working in a regulated environment and the ability to handle industry and regulatory complexities
You are experienced in building and running growth marketing across online and offline channels
You are experienced in leading and scaling up a team in an international company
You have a friendly, transparent, articulate disposition with a drive to succeed
Experience in driving and monitoring marketing and operational metrics
Excellent interpersonal, communication and negotiation skills
Entrepreneurial bias towards action combined with the rigour to see things through until completion
Interest and knowledge of cryptocurrencies, in particular, Bitcoin and Ethereum and the AML/CFT issues presented by the industry
In the first six months, you will:
Have supported the license completion and prepared Luno Nigeria to restore its traditional product offering
Have formulated local strategies for your market and successfully executed multiple measures with a visible impact on user growth
Have identified key challenges and opportunities in your market and prioritised strategic projects
Have built strong relationships with a valuable network of key stakeholders in your market
Sponsored and driven product improvements for Luno Nigeria
Built strong cross functional relationships across the Luno Group
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