Customer Service Jobs In Lagos Mainland

DescriptionResponsible for executing the Group Strategy as it relates to Commercial Sales and Marketing, Route-to-Market development etc for the new businesses within the Group.Responsible for initiating, maintaining and growing Top-Tier client relationship within the New Business on behalf of the Group.RequirementsDesign and implement market entry

Job PurposeAs Customer Success- Messaging, you will provide assistance to Moniepoint customers via messaging. Some of the key responsibilities for this role include developing customer relationships, solving customer issues, promoting products and services.ResponsibilitiesTo assist customers with queries related to Moniepoint products via Messaging

Job SummaryTo provide support and assistance to customers who experience challenges with any of our products, to ensure satisfaction & seamless use of the products by addressing customer inquiries, concerns, and complaints via email, chat and phone call, executing insightful solutions to improve customer lifetime value for business profitability.Du

ABOUT THE ROLEResponsible for gathering and analysis of customer behavioral data (reference & transactional) across key service touch points to improve and drive customer relationship management and the overall customer experience in accordance with Paga CX strategy.ROLES AND RESPONSIBILITIESMaintain accurate records of customer experience intellig

ResponsibilitiesMonitor daily attendance and prepare periodic attendance reports.Provide the internal staff with professional administrative support including taking accurate and properly detailed messages, word processing duties, attending to routine correspondences, and when required, prepare written reports.Take responsibility for monitoring and

Job SummaryWe are looking for a Call Center Associate who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.Responsibili

ResponsibilitiesImprove customer service experience, create engaged customers, and facilitate organic growthTake ownership of customers' issues and follow problems through to resolutionSet a clear mission and deploy strategies focused towards that missionDevelop service procedures, policies, and standardsKeep accurate records and document customer

Job DescriptionWe are a business based in Lagos currently looking to hire a Customer Service Officer with sales and marketing experience to work in our office in Ikeja.You will be required to provide excellent customer support to our clients and also help with the marketing of our product/services.ResponsibilitiesYou will be required to work as par

As part of our ongoing expansion, RightCom, a leader in customer experience management in Africa, is looking for a dedicated, passionate and detail-oriented Customer Success Associate who loves SaaS products and enterprise clients. This position is essential to support our mission to improve business impact for our customers, while strengthening Ri

Key ResponsibilitiesCheck-in on Member onboarding journey to identify blockages to approve the Member.Ensuring that Members are enabled to complete the signup process.Liaise with respective Teams and Partners to handle Member requests, open transactions, complaints, and issues to provide appropriate solutions and alternatives within the time limits

Job DescriptionAs a Customer Experience Manager, you will be responsible for developing and implementing customer service strategies, develop and establish a solid and trust relationship between major key clients and company, handling difficult customer service situations, and improving the overall customer experience to Sustain business growth and

Job SummaryAs a Customer Success Manager, you will be responsible for training and on-boarding new customers, and managing the relationship with clients throughout their entire life cycle.ResponsibilitiesResponsible for training and on-boarding new customers and managing customer relationships through their entire life cycle.Assist customers optimi

Job PurposeThe Head, User Support would oversee our day-to-day user support operations, ensuring timely and effective resolution of user inquiries and issues.You will lead our user support initiatives, manage user support teams, enhance the overall user experience and create innovative ways to drive sales in the team.Job ResponsibilitiesDrive user

Job DescriptionManage large amounts of incoming phone calls​Generate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/cust

A digital platform client is looking for Customer Support Representatives to join their team, providing excellent customer service for transactions in various cryptocurrencies and gift cards.Expertise Level:Open to candidates with junior-level experience.Work Schedule:Shifts with the ability to work night and weekend shifts when requiredWork Arrang

Core Responsibilities:Answering any questions customers might have about the reservation process.Making reservations for customers based on their various requirements and budgetary allowances.Sorting out any issues that may arise with bookings or reservations.Providing support to customers who may need to amend or cancel a reservation.Confirming ro

Busha Customer Support Associate is a motivated and experienced team member who will develop and maintain long term relationship with our clients.Your goal is to consistently improve customer experience and enhance our customer experiences, you will be tracking all points of customer engagement, addressing all customer queries, and identifying ways

Job DescriptionWe are looking for energetic and dedicated Customer Support team members who have a passion for delivering world-class service to customers. If you are interested in joining a fast-paced dynamic team, you will be the first point of contact for customers who want to get the most out of their service. Since you will be representing a g

ResponsibilitiesImprove customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolutionSupervise customer experience representativesSet a clear mission and deploy strategies focused towards that missionDevelop service procedures, policies and standardsKe

ResponsibilitiesManage large amounts of incoming phone callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team targ