Description
POSITION SUMMARY:
As the Head of Operations and administration, you will be responsible for supervising daily support operations of our organisation and planning the most efficient administrative and financial procedures.
You will also develop an operational improvement strategy in collaboration with our senior managers/staff, defining employee roles, allocating resources, and presenting progress updates to our executives.
You will also make important policy and strategic decisions and develop and implement operational policies and procedures.
To make sure you're eligible for this role, you should have extensive experience in a related industry and the ability to lead optimisation initiatives.
Administrative Manager Roles
Organize and streamline the admin unit to make office operations more efficient.
Manage the documentation of processes, monitor progress, and prepare status reports.
Plan and coordinate administrative procedures, facilities services, maintenance activities and systems and devise ways to streamline office activities and processes
Ensure the smooth and adequate flow of information within the company to facilitate other business operations
Monitor costs and expenses to assist in administrative budget preparation
Manage tradespersons and staff schedules and deadline
Operations Manager Roles
Manage tradespersons and staff schedules and deadline
Work closely with the C.E.O. and management team to set and implement policies, procedures, and systems and to follow through with implementation.
Manage overall operations and effectively and successfully manage labour, productivity, quality control, and safety measures as established in the Group.
Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems.
As an operations manager, you are responsible for managing a team of people, which involves both the engagement and development of these people.
As the Operations Manager, you will support the project/Program planning process and ensure key performance indicators (KPIs) are in place and targets are met.
Manage the finance team to oversee the budgeting, costs, reporting, planning, forecasting and auditing.
Develop, implement and review operational policies and procedures and document processes, monitor progress and prepare status reports
Observe current management practices and interview staff to find areas for improvement and optimisation
Oversee the implementation of operational improvement and resource utilisation strategies
Collaborating across departments to set realistic operational targets and timeframes
Build alliances and partnerships with other organisations
Determine the scope of governance structures via consultation and evaluation.
Restructure departments and define employee roles.
Facilitate training initiatives and promote best practices.
Integrating new technologies and promoting adherence to industry standards
Conduct an audit of the organisation
Be numerical, able to analyse and interpret data, understand the impact of data on an organisation
Make recommendations for new systems, practices, and procedures to be implemented
Update models, accounts and CRM systems to enable the smooth running of the business
Optimize supply chain logistics
Suggest changes to improve the overall structure of the business and examine employee job roles
Analyse relationships between businesses and suppliers/manufacturers and negotiate improved contractual terms
Update financial processes and reporting strategies.
Effectively manage projects from inception to completion
Lead teams to secure positive outcomes for organisations
Qualifications/Skills
A bachelor’s degree in Finance, Economics, Management Science, Business Administration or a related field.
Having a Master’s degree and professional certifications, such as the Certified Management Consultant (C.M.C.) program, is an added advantage.
8+ years’ experience in business and operations management and or consulting
Extensive knowledge of operations/administrative management strategies
Excellent communication and networking skills
Exceptional analytic and problem-solving abilities
Ability to collaborate with stakeholders
Thorough understanding of financial and budgeting processes and principles, which allows to assess the company’s earnings and spending to find areas for improvement.
Proficiency in data analysis and business management software
A thorough understanding of financial and budgeting processes and principles, which allows the Admin/Operations Manager to assess the company’s earnings and spending to find areas for improvement
Strong personal and professional judgment, which are invaluable skills for a role that makes hiring decisions as well as in finding the best solution to organisational dilemmas
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