Description
Location:
Ikeja, Lagos
Job type: Contracted
Level: Mid Career
Description
Palmpay Limited is looking for a knowledgeable Escalation / Resolution Officer. As a E / R Officer, you must be able to use MS Excel with accuracy and efficiency.
You must possess great communication skills to interact with colleagues, customers, and executives.
The goal is to ensure quick escalation and resolution of pending issues.
Requirements
A business-related Bachelor's Degree preferably in Accounting or other discipline in Social Sciences from a recognized University.
2+ years of relevant experience in a Call Centre supporting CSRs in ensuring prompt resolution of customers complaint
Candidate must have an experience in mobile / payment finance, fully integrated in all aspects of settlement and daily reconciliation process.
Good interpersonal communication to liaise with other units to get issues resolved on time
Ability to also liaise easily with external financial institutions to get urgent issues resolved on time
Financial educational background and work experience will be an added advantage
Excellent oral and written communication skills
Strong analytical skills. Use of Analytical tools (Excel etc.) and functions like IFs, PIVOT Table, Trend Lines, etc. will be an added advantage
Strong working knowledge of PC based internet and software applications (Microsoft Office Access, Outlook, Word, Excel, Power Point etc).
Able to handle, prioritize, multiple projects simultaneously
Understanding of financial services and smartphone apps
Detailed understanding of the operational aspects of mobile payments and banking industry.
Previous experience with Dispute resolution Must be articulate and possess the ability to communicate with patience and empathy.
Salary
N70,000 (gross) + 30,000 ( Kpi bonus).
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Location:
Ikeja, Lagos
Job type: Contracted to Full Time
Level: Entry Career
Job Brief
Palmpay is looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
An effective Telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The primary goal is to help Palmpay grow by bringing in customers and developing business.
Responsibilities
Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales target and facilitate future sales
Keep records of calls and sales and note useful information
Requirements
B.Sc / BA in relevant fields of study.
Proven experience as Telesales representative or other sales/customer service role
Proven track record of successfully meeting sales target preferably over the phone
Good knowledge of relevant computer programs (e.g. MS Excel, CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints.
Salary
N50,000 (Gross) + N20,000 (KPI Bonus).
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Location:
Ikeja, Lagos
Level: Experienced Career.
Responsibilities
Develop, initiate, maintain and revise policies and procedures and its related activities to stem operational risks and prevent, fraud. money laundering, illegal, unethical, or improper conduct in the bank's operations.
Plan, organize and execute the internal control and compliance functions in line with regulatory requirements and industry best practices.
Ensures that the Bank is in compliance with various regulatory requirements and that employees are in adherence with internal procedures and policies.
Conduct risk assessment of business activities, departments, branches, functional areas continuously to ensure all risk exposures are proactively managed
Oversee internal, external and oversight audit of bank's operations, functional areas and departmental activities to ensure all infractions are properly handled and resolved
Ensure effective review of GL, bank Asset and liabilities accounts, investigation of errors and differences in accounts as well as carryout revenue assurance to prevent income leakage across product lines
Review of fees, interest rates & Loan application and disbursement processes for accuracy.
Track & monitor loan repayment, collections and default rates for anomalies in line with maximum acceptable limits
Timely rendition of periodic regulatory reports (CBN, NDIC, NFIU etc.), board reports and other adhoc reports.
Develop and implement fraud prevention procedures and processes to ensure effective transactions monitoring (Implementing tools to monitor transactions, identify attempted fraud and reports)
Monitor the strict adherence to governance and setting high standards of professionalism across the functions
Train and communicate new regulations on AML/KYC, Licensing requirements etc. with management or employees where applicable.
Requirements
Minimum of First Degree in Accounting and other numerate discipline.
MBA or M.Sc in a relevant discipline will be added advantage.
Knowledge of legal and regulatory framework, regulatory environment, credit analysis / appraisal, financial & operational audit of organizations.
Previous experience in Management and proficient use of accounting software E.g Quickbooks, Peachtree, SAP
Relevant professional qualification such as ICAN / ACCA / CIS / CFA / CISA / ACAMS and other relevant professional certifications.
A minimum of five (5) years post-qualification experience, four (3) of which must have been in the financial service industry and at least two (2) years at the senior management level.
Strong interpersonal skills, written & verbal communication and strong cross functional.
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