Description
Job Description
You’ll be responsible for discovering and driving performance improvements across the Restaurant & Grocery Operations organization
It’s an exciting once-in-a-lifetime opportunity as you would work with smart people from HQ and your local market, have regional and global impact, come up with scalable solutions to operational problems, and see results of your work each day.
Your daily adventures will include:
Team Management. You’ll manage all the Partner Operations teams in the market and coordinate with other departments to make our operation more efficient
Project Management. You will work closely with other teams in order to resolve the most challenging issues in restaurant performance
Partner Onboarding and menu uploading. Each month we onboard hundreds of new restaurants and grocery stores and the Operations team is responsible for this task. We expect for you to find the best and most efficient way to enhance this process as well as improve our current service level agreements
Review key operational metrics. Availability rate, churn, rejected orders, cooking time, average ratings, delayed orders - these and other metrics define success of our marketplace business. You will be looking for ways to improve these metrics
Performance Management. Discover key performance management metrics (efficiency, productivity, timing) for all partner operations teams in the market.
Automate. You will automate and standardize as many processes as you can in order to decrease operational costs and enhance our overall service level agreements
Scale and improve workflows. You will review current restaurant operations processes and SOPs and will define new workflows that are more scalable and will boost efficiency of local teams. Some of these topics should include restaurant onboardings, photography, content display & curation as well as requests resolution that comes from restaurants.
We Are Looking For
B.Sc degree in Business Administration, Operations or related field
Have at least 2 years of experience managing teams
Have 2 - 3+ years of previous relevant experience in Operations, Business Development, Analytics or similar
You are an analytical thinker who loves to solve problems (advanced Excel skills are a must)
Be a hustler, not stopping after 20 obstacles a day
Be an owner and proactively find solutions to business problems
Be passionate about new technologies and food tech
You are organised. You deliver stuff on time & handle stress
You are social. You can easily network with people of all backgrounds
Excellent communication & written skills in English.
You Will Get Extra Credits For
Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
Experience in product launches or running a business.
Why You’ll Love It Here
Your daily duties will have a meaningful impact on millions of people all over the world
You’ll be surrounded by the most friendly, supportive colleagues you can imagine
As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development
You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one
Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more.
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Job Summary
We are looking for a Country Manager to join our Bolt Food team to build manage and scale our Food Delivery business in Nigeria.
Your daily adventures will includes:
Own and manage Bolt Food business operations in Nigeria
Setup and scale operational processes for courier operations, restaurant operations, and other functional areas in Nigeria
Hire and manage an Operations and Sales team
Define and reach business goals, mainly focused on business growth, profitability, and stakeholders’ great experience (eaters, restaurants, couriers)
Analyse metrics and implement projects to improve operational and financial city metrics. We are a data-driven company
Work closely with Regional Manager and HQ teams to resolve any operational or product issues
Requirements
We are looking for:
Have 4 or more years of experience in management and analytics
Have a data-driven analytical mindset (great Excel skills are a must)
Amazing negotiation and communication skills in English
Experience leading small but effective team
Be a hustler, not stopping after 20 obstacles a day
Easily network with people of all backgrounds
Postgraduate Degree in finance, business or marketing from a top university
Be an owner and proactively find solutions to business problems
Be passionate about new technologies and food tech
You will get extra credits for:
Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
Experience in product launches or running a business
Why You will love it Here
Your daily duties will have a meaningful impact on millions of people all over the world.
You’ll be surrounded by the most friendly, supportive colleagues you can imagine.
As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development.
You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.
Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more
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