Description
Job Description
Microsoft Excel competence is crucial for this role; as such, the candidates should be at minimum of intermediate level of MS Excel competency.
Key Responsibilities:
Create, monitor, and prioritize tickets in the ticketing system for administrative tasks, inquiries, and support requests.
Maintain detailed records of all tickets, including status, resolution, and relevant communication, to ensure accountability and compliance with internal processes.
Communicate effectively with various stakeholders, including employees, clients, and vendors, to gather information, provide updates, and resolve issues promptly.
Collaborate with different departments to ensure that tickets are addressed efficiently and that tasks are delegated to the appropriate personnel.
Generate reports and analyze ticket data to identify trends, recurring issues, and areas for process improvement.
Investigate, troubleshoot, and resolve administrative issues, working closely with relevant teams to ensure timely resolution.
Suggest and implement enhancements to the ticketing system and administrative workflows to improve overall efficiency.
Provide training and support to end-users on the ticketing system, ensuring they are well-equipped to submit and track their requests.
Conduct regular audits of the ticketing system to ensure data accuracy and compliance with service level agreements (SLAs).
Qualifications:
Bachelor's degree /HND
Proven experience in an administrative role, with ticketing system experience being a plus.
Ms Excel knowledge is a MUST
Strong organizational and multitasking skills.
Excellent written and verbal communication.
Proficiency in using office software and ticketing platforms.
Problem-solving abilities and a commitment to quality customer service.
Attention to detail and the ability to work both independently and collaboratively.
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