Description
Objective:
We are looking for an experienced Contact Center Agent who is passionate about providing exceptional customer service to engage clients through various communication channels, resolve issues, ensure a positive customer experience, and contribute to the overall growth and success of the organization.
Responsibilities:
Handle inbound and outbound calls, emails, and chat from bank customers promptly and professionally.
Assist customers with inquiries, transaction details and general information.
Address customer concerns and resolve issues effectively and efficiently.
Maintain accurate and detailed records of customer interactions and transactions.
Meet or exceed key performance indicators (KPIs) related to customer satisfaction, call resolution, and sales targets.
Qualifications and Skills:
High school diploma or equivalent; a bachelor's degree in any discipline.
Candidate should have completed National Youth Service Corps (NYSC).
Candidates Should be fluent in Hausa or Igbo
Previous experience in customer service, preferably in a banking or financial institution.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Proficiency in using customer relationship management (CRM) software and other relevant tools.
Ability to handle high call volumes and work in a fast-paced environment.
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