Description
The Company is seeking to hire a resourceful customer service executive who will have first-line interaction with customers. This role will be responsible for providing excellent customer service, understanding, and satisfying customer’s needs and requirements, and exceeding their expectations if possible.
The ideal candidate for this role must have a high level of integrity and also possess excellent interpersonal and communication skills both orally and in writing.
Key Responsibilities:
Ensure customer queries/requests/concerns are attended to, documented, and reported to management
Follow-up with the relevant department in case there is any delay, and escalate deviations
Connect with customers and maintain cordial relations in the interest of the business
Ensure efficient operations by coordinating remedies for issues affecting operations
Ensure Customer Service attitude is exemplified by actions and initiatives
Motivate contributions from colleagues to ensure Customer Delight
Adopt standards for business activities/processes and ensure adherence
Producing written information for customers, often involving the use of computer packages/software
Build sustainable relationships and trust with customers through open and interactive communication
Interacting with customers to ensure they have a desirable and shareable experience
Developing feedback or complaints procedures for customers to use
Provide accurate, valid, and complete information by using the right methods/tools
Communicating courteously with customers by telephone, email, letter, and face-to-face
Providing help and advice to customers using the organization’s products or services
Learning about the organization’s products or services and keeping up to date with changes
Keeping accurate records of discussions or correspondence with customers
Requirements
First degree in Business Administration or any related field
2+ years working as a customer service executive or in a call center environment
Integrity is key and highly desirable.
Ability to stay calm under pressure, polite and friendly.
Strong attention to details
Excellent interpersonal and communication skills both oral and written
Familiarity with CRM systems and practices
Ability to multitask, prioritize, and manage time effectively
Proficient in Microsoft Office Suite
Empathy or Emotional intelligence is highly desirable
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