Description
We are looking for Customer service officers who will act as the face of the company, directly work with customers to take orders, answer their questions, and provide additional support where needed.
Responsibilities
Responding promptly to customer inquiries.
Taking orders on Whatsapp
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Excellent knowledge of our products to be able to solve customer issues.
Ensuring all customer orders are processed efficiently.
Keeping records of customer interactions, transactions, comments, and complaints.
Maintaining a positive, courteous, empathetic, and professional attitude toward customers at all times.
Requirements
Candidates should possess a Bachelor's Degree qualification with at least 2 years of work experience.
Candidate must reside around Ikeja
Must have completed National Youth Service Corporation (NYSC)
Must be at least 2 years post-NYSC
Proven customer support experience
Must speak and write crisp and clear English
Must be able to work on some weekends and holidays.
Work from the office 23 days a month
Should be willing to work with the company long term.
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