Customer Service Officer at Fina Trust Microfinance Bank

Description

Role Description


This is a full-time on-site Customer Service Officer role located in Lagos.

The Customer Service Officer will be responsible for managing customer satisfaction, providing customer support, creating a positive customer experience, and providing customer service.

The Customer Service Officer will also be responsible for maintaining customer records, handling customer complaints, and resolving customer issues in a timely and professional manner.


Qualifications


Strong interpersonal skills

Demonstrated ability to ensure customer satisfaction

Experience in providing excellent customer support

Proven experience in creating a positive customer experience

Ability to provide exceptional customer service

Excellent communication and problem-solving skills

Bachelor's degree in Business Administration, Marketing, or related field

Experience working in the financial services industry is a plus

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