Description
What you will do:
Support clients on their customer experience and digital transaction journeys.
Define and deliver transformational experiences for our customers and employees that drive innovation.
Lead delivery of engagements and take responsibility for project teams.
Present insights and recommendations enabled by strategic thinking, technical knowledge, and strong communication skills.
Build and maintain relationships between us and our client base.
Contribute to business development efforts, lead proposal development, and support the development of client offerings
Contribute to thought leadership and knowledge management
Mentor and provide professional development opportunities for other team members
What you should have:
A minimum of a Second Class Upper degree
A Master's degree is an added advantage
A minimum of 8 years of relevant work experience in one or more of the following industries: financial services, technology, telecoms, or management consulting
Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, business transformation, innovation, and product development/management
An understanding of design thinking methodologies and its application to UX/CX
Experience or qualifications in Agile would be a plus
Demonstrable experience leading project teams is a critical requirement
Strong people management and development skills
Ability to plan, structure and prepare client-ready deliverables
Ability to deliver high-quality work products across multiple engagements
Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems
Excellent facilitation and presentation skills
Excellent written and verbal communication skills
Very good proficiency in MS Office suite is essential
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