Description
Responsibilities:
Supervising the daily operations of the customer service department
Taking ownership of customers issues and following problems through to resolution
Create engaged customers and facilitate organic growth
Setting a clear mission and deploying strategies focused on that mission.
Always ensure the satisfaction of customers
Drive speed of service
Manage the handling of customers’ requests, issues, and relations
Develops and maintains a team atmosphere within Customer Service and with other departments
Manages customer expectations in answering questions about policies and procedures
Serves as a role model when coaching employees on how to resolve complex, customer-related issues
Improving customer service experience
Provides project management leadership on specific cross-departmental projects
Manage operations as it relates to customer’s satisfaction
Develop and implement strategic business plans for profits and excellence
Creating a reliable customer loyalty program
Setting customer service goals for team members and helping them reach those goals
Interacting with customers and handling customer queries and complaints in a timely manner
Maintaining relationships with profitable customers
Making weekly and monthly reports and surveys
Staying current on the latest industry trends and techniques
Requirements:
Bachelor’s degree in business administration or relevant field.
A minimum of 5years of proven experience in a customer service position.
Proficiency in Microsoft Office and customer service software.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
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