Description
Responsibilities
Manage incoming phone calls.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.
Identify and assess customers’ needs to achieve satisfaction.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Qualifications
Candidates should possess a Bachelor's Degree with 1 - 4 years of work experience.
Ability to multi-task, prioritize, and manage time effectively.
Smart, young, and beautiful.
Proven customer support experience or experience as a Client Service Representative.
Strong phone contact handling skills and active listening.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Preferred Candidate:
Female for gender balance.
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