Description
Responsibilities
Ensure efficient service delivery to customers and ensure customer satisfaction for all new and old services and support-related services on the wireless platform.
Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incidents.
Preventive Maintenance: Identify, plan, and execute nodes/segments that require preventive maintenance on the network.
Perform standard installation on all wireless links; both core backbone radio and customer links.
Prepare the as-maintained documentation and generate configuration database within the region/subregion for efficient network management for the O&M Unit.
Ensure adequate and comprehensive survey reports for new customer link deployment or relocation of existing ones. Support status reports are done and submitted timely as fault docket for review.
Technical Site Survey (TSS) on wireless radio platforms. Using tools like GPS, Binocular, Compasses, and Microwave link budget software for data collection and analysis.
Implementation and integration of new radio and microwave links.
Radio: License and license exempt implementation and troubleshooting.
Ensure JCC (Job Completion Certificate) is signed off and submitted to Billing Unit for subsequent invoicing.
Have basic knowledge of IP network design, implementation, maintenance to support voice, data.
Good rigging skills in radio technologies.
Basic knowledge of Antenna technology.
Basic knowledge of frequencies and modulation schemes.
Very good knowledge of various Cable and connector types and the termination of the connectors.
Adequate computer knowledge.
Recommend and modify network configuration to improve efficiency and cost-effectiveness.
Educational Qualifications & Functional Skills
Academic:
A minimum of OND.
Functional Skills:
Customer-centric and stakeholder management.
Ability to solve complex problems in the shortest available time using own analytical skills.
Good interpersonal skills with customers, vendors, and members of the team.
Good knowledge of installation and configuration of Radio devices and its relevant integration into the network (LAN & WAN).
Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network-related problems and optimize network performance where necessary.
Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
Hands-on experience with the use of the command prompt and Ping as a tool for troubleshooting is desirable.
Experience with Wireless Point-to-Point and Point-to-Multi-point technologies is desirable.
Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
Strong telecommunications, IP design skills, in-depth knowledge of IP Network Troubleshooting.
Sharp analytical and logical reasoning.
Work effectively with own initiative with minimal supervision and also as part of a team.
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