Description
Job Duties
Oversees all operations for a hotel, ensuring that everything is up to par and all guests' needs are met
Ensure that each department delivers a consistently high standard of guest service.
Also, achieve business objectives and maximize the profitability of all outlets.
Maintain effective cost controls in all areas.
Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
Work alongside all HODs to ensure the smooth running of the day-to-day operations.
Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performancetargets and guest feedback.
Deputize for the General Manager in his absence and at various meetings & events.
Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
Ensure consistent implementation and review of SOPs throughout all Departments.
Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel
Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.
Qualifications / Requirements
HND / BSc in Hospitality Management, Business Management or any related course
2 - 3 years experience in a similar role, working in a Hospitality Environment
Great Interpersonal and relationship skill
In-depth knowledge of spa therapy
Guest- Focused
Functional and technical skills
Problem-solving ability
Organized and excellent in time management
Strong financial acumen
Excellent communication and leadership skills
Preferably Male for gender balance
Age: 35- 45years.
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