Waiter at Ibis

Description

Job Description


Provides a friendly and personalized welcome for guests

Offers attentive service and adapts to any constraints guests may have

Heeds any remarks made by guests and ensures follow-up

Establishes good relations with guests, offering advice and fostering customer loyalty

Promotes the F&B offer

Is attentive to guests' requests and respects them

Helps gain customer loyalty through the high standard of service

May be asked to receive deliveries and check food items

Completes the following tasks: prepares the point of sale and preparation areas, welcomes guests and provides waiter service, cleans and tidies the dining room and preparation areas after closing

Before every worksheet, finds out about dish composition and any shortages

Organizes his/her work to suit fluctuations in numbers, events and guests

Ensures the equipment used remains in good condition

Communicates and works in close and constant cooperation with the kitchen to ensure an excellent standard of Increases the average amount billed

Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulation

Respects the instructions and safety guidelines for the equipment (s) he uses

Applies the hotel's security regulations (in case of fire etc.)

Applies the regulations on the sale of alcoholic beverages


Skills / Qualifications Required


OND / HND / Bachelor's Degree in Hotel Management or in any other related field

Certifications or Vocational Trainings in Restaurant Management , Food and Beverage or in any other related course

2-3 years’ work experience as a waiter/ waitress in a hotel or restaurant

Good memory

Attention to detail and hygiene

Good interpersonal skills and self-confidence

Good service, sales and negotiation skills

Ability to work as part of a team

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