Description
Job Number: 21141060
Location:
Ikeja, Lagos
Brand: Marriott Hotels Resorts
Position Type Non-Management
Job Category: Information Technology
Position Summary
Troubleshoot and repair technical problems or issues related to computer hardware and peripheral equipment.
Respond to program error messages by finding and correcting problems or terminating the program.
Provide technical guidance and recommendations to resolve business problems.
Refer major hardware / software problems or defective products to vendors or technicians for service.
Enter commands and activate controls on computer and peripheral equipment (e.g., printers) to integrate and operate equipment.
Maintain and upgrade hardware and software, including peripherals (e.g., printers, scanners) and website technical architecture related to hardware and telecommunication connectivity.
Responsibilities
Report work related accidents, or other injuries immediately upon occurrence to manager / supervisor.
Identify and correct unsafe work procedures or conditions and / or report them to management and security / safety personnel.
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Talk with and listen to other employees to effectively exchange information.
Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Enter and locate work-related information using computers and / or point of sale systems.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
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Job Number: 21140865
Location:
Ladi Kwali Way, Abuja (FCT)
Position Type: Non-Management
Brand: Sheraton Hotels & Resorts
Job Category: Rooms & Guest Services Operations
Position Summary
Process all guest check-ins, check-outs, room assignments, and room change / late check-out requests. Secure payment; activate / reissue room keys. Ensure rates match market codes, document exceptions.
Verify / adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room.
Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns.
File guest paperwork or documentation.
Operate telephone switchboard station.
Run and check daily reports, contingency lists, and credit card authorization reports.
Supply guests with directions and information.
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
Arrange transportation for guests / visitors.
Count and secure bank at beginning and end of shift.
Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
Notify Loss Prevention / Security of any reports of theft.
Responsibilities
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Comply with quality assurance standards. Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
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