Description
Key Accountabilities
To respond quickly and efficiently to all incoming sales enquiries via telephone or email.
To follow-up on all queries and preparing customer quotes and orders
Liaising with FWD Agents and Shipping companies re: loadings, inspections, ETD, ETA
Finalising shipping and clearing documents with all stakeholders
To record the progress of all enquiries and translate into a weekly report, including source of business trends and other relevant reports as directed by the Manager.
Update of tracking system to ensure efficient tracking of shipments or orders
Liaise with Finance team on customer service-related activities such as Accounts Receivables, Customer Claims, etc
Secure inspections and submit documentation for the issuance of COC, COA, COO, EUR1, EX1
Working closely with the Technical Specialist Co-ordinator on Processing of BOQ’s and quotations
Ensure that Business Developers are notified of any quotations processed in their respective regions
Processing of customer orders
Booking of Containers for Exports
Submitting Costing for cross trade invoicing
To liaise at all times with all team members and work as a team to reach targets set by the Departmental Manager
Minimize and avoid Extra fees/costs by confirmation customer details
Work at optimum to avoid payment of extra fees and penalties coming from non-adherence of destination
Qualifications Required
Degree in relevant field, Supply Chain, Logistics and other relevant certification
Specific work experience, knowledge and skills required to fulfill the role:
3 years experience in a co-ordinator/administrator role in an internal sales environment.
Experience in Exports, Logistics and Supply Chain management
Fluent in French and English
Customer Service experience is essential
Working knowledge of an ERP system (SAP) will be an advantage.
A good understanding of import and exports transportation principles (INCOTERMS)
Knowledge of MS Office
Strong numeracy skills
Attention to detail
Good team working skills
Ability to identify and resolve problems and put forward recommendations
Adherence and awareness of internal controls
Ability to write and communicate business trends and recommendations in a structured professional manner
Good planning and organisational skills to ensure workloads are managed effectively
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