Description
Key Responsibilities:
Real-Time Monitoring:
Utilize fleet management software, GPS systems, and surveillance tools to monitor the real-time location and activities of vehicles in the fleet.
Maintain constant awareness of vehicle movements, ensuring adherence to planned routes and schedules.
Emergency Response:
Respond promptly to emergency situations, incidents, or deviations from established routes.
Coordinate with relevant personnel, such as drivers, dispatchers, and emergency services, to address and resolve issues in real time.
Security and Safety:
Monitor driver behavior and vehicle conditions to ensure compliance with safety protocols.
Identify and address security risks, unauthorized access, or potential threats to the fleet.
Communication:
Establish and maintain effective communication with drivers, dispatchers, and other relevant personnel.
Relay important information, updates, and instructions to drivers as necessary.
Data Analysis:
Analyze data from monitoring systems to identify patterns, trends, and areas for improvement.
Generate reports on fleet performance, incidents, and compliance metrics.
Collaborate with the Fleet Manager to develop strategies for continuous improvement based on data insights.
Maintenance Oversight:
Monitor vehicle diagnostics and alert appropriate personnel to potential maintenance issues.
Collaborate with the maintenance team to schedule preventive maintenance and repairs based on real-time data.
Technology Utilization:
Ensure the proper functioning of monitoring equipment and systems.
Stay updated on advancements in fleet monitoring technology and recommend upgrades or new solutions as needed.
Documentation:
Maintain accurate records of incidents, emergencies, and responses.
Prepare incident reports and share insights with the Fleet Manager to enhance overall fleet management strategies.
Qualifications:
High school diploma or equivalent; additional education or certifications in fleet management or related fields are a plus.
Previous experience in a monitoring or control room environment.
Proficient in the use of fleet management software, GPS systems, and surveillance tools.
Strong analytical and problem-solving skills.
Excellent communication skills and the ability to remain calm under pressure.
Familiarity with safety regulations and emergency response procedures.
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