Description
Industry: Retailing
Catagory: Beauty / Fashion
Descriptions
Management:
Lead others and work effectively with store team
Supervise, assign and direct activities of the store’s team
Effectively communicate information to store team and supervisors in an open and timely manner
Support Store team with actions plans for operational and service improvement
Customer Service:
Assist customers with their questions, problems and complaints
Promote the company's customer service culture (greet, offer help, and thank)
Provide colleagues personalized customer service feedback and coaching
Handle all customer relations issues in accordance with company policy
Promote a positive shopping experience for all customers
Maintain customer privacy by not sharing customer data without authorization.
Merchandising / Presentation:
Stock shelves
Manage re-order levels & restocking from HQ for the store
Conduct merchandizing activities in line with approved brand guidelines
Account for promotional and sales support materials
Organize and execute the display and maintenance of off-shelf merchandise.
Job Requirement
We are looking for a candidate who fulfill these requirements:
3-4+ years of retail store experience.
Experience as store or outlet manager related retail environment and / or Luxury boutique or fashion related industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary
Accuracy and attention to detail.
Ability to organize and prioritize a variety of tasks / projects.
Ability to work a full-time flexible schedule including some early morning and weekend shifts to work overtime as needed and to respond to urgent issues at the store when they arise
Perks
HMO Pension Leave allowance
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Industry: Retailing
Catagory: Beauty / Fashion
Descriptions
Acts as advisor or consultants to walk-in customers and over-the-phone customers.
Provide friendly, efficient service to all walk-in customers.
Offer information about merchandise selection to help customers choose wisely.
Have deep product knowledge and exhibit familiarity with all product information.
Actively listen to customers and then provide them with solutions that are exactly what they need.
Excite customers about how new products can enhance their lives.
Assist customer by suggesting additional merchandise that compliments their selections.
Assist in pricing merchandise, markdowns, restocking and other retail-related duties.
Be able to effectively handle customer service issues.
Assist and maintain visual merchandising and selling floor standards.
Know and use promotional event information to maximize sales.
Assist in preparation of periodic physical inventory exercises.
Be able to use PoS Systems for sales & other check-out functions
Support Outlet Manager to execute the display and maintenance of off-shelf merchandise.
Job Requirements
We are looking for a candidate who fulfill these requirements:
1-3 years of experience working in a luxury service retail environment or other Customer service experience and / or retail sales experience.
Strong communication skills.
Good reporting skills.
Ability to work a full-time flexible schedule including some early morning and weekend shifts to work overtime as needed and to respond to urgent issues at the store when they arise.
Perks
HMO Pension Leave allowance.
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