Description
Job Purpose
The Head, Retail Management will oversee the day-to-day operations of the retail business, ensuring smooth functioning, optimizing sales, and enhancing the overall customer experience.
You will lead and manage a team of RSA’s to ensure smooth acquisition and onboarding of retail partners on our platform.
Job Responsibilities
Drive and champion sales initiative.
Develop and nurture strong relationships with retail partners to understand their needs, challenges, and opportunities.
Manage and supervise a team of Retail Leads
Act as the primary point of contact for key retail accounts, ensuring satisfaction and fostering long-term partnerships.
Oversee the onboarding process for new retail partners, ensuring a seamless integration into the platform.
Implement strategies to enhance retailer support efficiency and satisfaction.
Identify opportunities for process improvement in the retailer management function.
Oversee the layout and visual presentation of merchandise to attract customers and drive sales.
Set sales targets and develop strategies to achieve them.
Monitor sales performance and implement initiatives to boost sales.
Gather feedback from retail partners regarding platform usability, features, and overall satisfaction, and make adjustments as needed.
Propose and implement enhancements to optimize efficiency and effectiveness.
Collaborate with internal teams to implement improvements based on feedback.
Conduct performance reviews and provide feedback for improvement.
Manage relationships with vendors and suppliers.
Requirements
Special Skills and Qualifications
Bachelor's degree in Business, Marketing, or a related field.
8-10 years of experience in retail management, account management, or a related role in the E-commerce or FMCG distribution company.
Extensive experience with retail sales driven by field officers
Detail-oriented with a focus on delivering excellent customer service.
Customer-focused mindset with a passion for building and maintaining positive relationships.
Proficient in data analysis and reporting tools.
Strong communication and interpersonal skills.
Candidate Specification
Motivated by the mission of Sabi
Pragmatic with quantitative and analytical ability and attention to detail
Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities
High level of integrity and dependability with a strong sense of urgency.
A focus on execution. Willing and able to get hands dirty.
Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself .
Benefits
Rapid Career Growth
Annual Training Budget
Robust Health Coverage, including
Optical Cover, and
Dental Cover
Wellness Programs, including
Free Gym Cover
Free Spa Cover
Competitive Pension Plan
Opportunity to work in other global office.
Life Cover
Performance Bonus
Paid Vacation Days
Fully-funded Team Bonding Activities
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