Description
Level: Mid-Senior
Job Purpose
This function Control, Manage and Support day to day transmission operations and management of the fiber network, Tellabs and OSN Dxx / DWDM network operations to ensure an optimum network availability, excellent customer experience, delivering Operational excellence with most cost optimized model in the world.
Key Accountabilities
Day to day management of all national and Metro fiber, Huawei ODN/DWDM and Tellabs Dxx / DWDM Network Operations & Maintenance with Strategic Partners(SPs) to deliver optimal availability and Perpetual quality ( Customer).
Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP( Process Management).
Regulatory Compliance; ensure that all activities of Operations and Maintenance in the central and Region adhere to corresponding regulatory requirements in daily operations.
Partner & Contract Management; ensure all processes for effective management of Partners.
Build a capable and motivated team at Airtel to create a high performance team environment.
Education & Experience
Bachelor of Electrical / Electronic Engineering, Computer Science or Telecoms Engineering (Masters Degree in Engineering a plus).
5 -7 years of varied experience in operation and maintenance in the Telecom industry
4-6 years managerial experience in a GSM/mobile company with at least 4 – 5 years hands on experience in various fiber network implementation and Huawei OSN/DWDM and Tellabs SDH
Skills & Competencies:
Sound knowledge of Mobile Network O&M
Analytical and Presentation skills
Strategic negotiation skills
Tactical disposition in decision making and managing resources
Logical decision making abilities
Flexible and dedicated
Ability to innovate and deliver value to business
Ability to manage an outsourcing partner to effectively deliver on service level agreements
Ability to motivate and lead both internal and external partners
Impeccable integrity and character
Go-getter
Communication Skills
Cost, process and automation Innovation
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Level: Mid-Senior
Job Purpose
This role supports the Enterprise business unit to do IP planning and provide customized technical solutions to enterprise business customers.
This person will be interacting with the enterprise business team and customers very extensively.
Flexible and economical design with the timely support of IP-related operational issues is the essence of this role.
Key Accountabilities
Produces designs and implementation plans to test and activate new links for enterprise customers. This includes design for IP Access, BGP transit, and MPLS VPNs on layer 2 and 3 and APN services.
Provides Technical validation of new customers’ IP-related order requests.
Configures switches, routers and ensures solutions are fully documented as part of day-to-day business operation.
Specifies design parameters and Prepares BoQ preparations for new IP solutions.
Liaises with service providers to validate the design and ensures they are fit for purpose.
Supports the sales teams in responding to new tenders and bids on IP-specific designs.
Ensures effective solution delivery using effective project management techniques.
Performs service migration activities of IP customers on request.
Liaises with Enterprise Support service desks in fault isolation and performance-related issues. Performs capacity management routines to ensure links are fully optimized and right-sized.
Network management and IP service monitoring.
Pro-active escalation, follow-through liaison with appropriate departments to resolve technical issues which may impact delivery timescales or quality.
Creation of contingency plans to minimize service issues.
Support in Managing & interacting with chosen Intentional ISPs & carriers
Interacting with partners and Vendors concerning IP-related issues – Ericsson, Huawei, Aviat, Cisco, etc.
Education & Experience
Bachelor of Engineering Degree.
Minimum of 3 years relevant experience in ISP and Carrier networks domain with at least 2 years’ experience in an area of IP & Internet network – Planning.
At least three years’ experience of IP services on Cisco or Juniper equipment.
Good operations support skills and self starter.
Sound knowledge of Carrier & Enterprise Network - Planning & Operations.
Skills & Competencies:
Excellent IP. MPLS and routing knowledge in an ISP environment.
Excellent Cisco hardware and IOS knowledge.
General knowledge of telecom industry and standards.
Excellent English language skills a must, other languages an advantage.
Logical decision making abilities.
Ability to innovate and deliver value to business.
Ability to manage an outsourcing partner to effectively deliver on SLAs.
Ability to motivate and lead both internal and external partners.
Self-motivated with good organizational and communication skills.
Calm and productive under pressure.
Detail-oriented and organized approach to work.
Efficient and productive with good time management skills.
Proven ability to meet internal and external deadlines.
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Level: Mid-Senior level
Job Purpose
To direct and oversee the increase of the width and depth of distribution, which would translate into acquisitions and revenues and increase channel satisfaction levels.
To develop excellence in distribution through effective market planning and ensuring the financial services availability within the consumer reach; and gaining market share from the competition.
Key Accountabilities
Develop and implement Distribution Design & Structure
Optimize Partners’ returns in terms of ROI and ensure mutually healthy returns.
Drive the improvement of distribution channel satisfaction levels.
Drive the improvement of distribution channel satisfaction levels.
Direct Analytics and Performance Monitoring (Reporting).
Ensure Consistency and Standardization of Delivery documentation.
Develop strategies to Improve utilization of low utilized touch points.
Development of primary financial statements, such as Balance Sheets and Profit and Loss for partners.
Review regularly electronic and cash movements across the network and ensure appropriate Liquidity Management.
Coordinate Partner and agents management processes.
Build a capable and motivated Distribution team to create a high performance team environment.
Education & Experience
Good First Degree from a reputable university.
Master’s Business in Business Administration (MBA) would be preferred additional qualification.
10 Years of Experience in Sales, Dealer network, Channel management in reputable Organizations preferably in the FMCG industry.
At least 3 years in a senior management role.
Experience in Telecoms would be an added advantage.
Role requires extensive travel.
Skills & Competencies:
Strong communication skills and ability to lead cross functional teams.
Very good interpersonal skills.
Sound analytical skills
Sensitive to understand customer expectations
High level of planning & execution capabilities
Understand financial tools and indices
Process orientation.
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