Description
Job Purpose
The Lead BI-RA-FMS Support –Business Intelligence, Revenue Assurance & Fraud Management will be responsible for day to day operations of these applications.
Implementation of Revenue Assurance System and Fraud Management System to meet legal regulatory compliance around the Telecom nodes and Billing Systems from RA process.
The Lead BI-RA-FMS will work closely with commercial and RAFM teams in Airtel Nigeria, HQ-IT and IT Partners in Airtel Africa. Performing the necessary leadership, daily operations and supporting business needs in this domain.
Responsibilities and Accountabilities
The SME is responsible for
Providing end to end coverage from Network to Billing Assurance, Profile Assurance, Rating and Billing Assurance, Billing to Accounting Assurance, Fraud Management, Compliance and Financial Reporting
Leading daily revenue assurance reconciliations and drive the corresponding improvements.
Driving the automation of current RAFM manual processes.
Responsible end-to-end for Business Intelligence and Analytics delivery.
Delivering regulatory CDR requirements, ensure compliance and prevent penalties.
Identifying and evaluating innovative technologies applicable to domain and determining the benefits to the Company.
Leading delivery of projects of applicable domain across OpCOs that attribute to the success of Airtel Africa business by collaborating with cross functional teams.
Promoting continuous improvement of processes and delivery of results within assigned domain.
Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency.
Setting, articulating and overseeing achievement of Airtel Africa IT goals and objectives on relevant IT Applications.
Qualifications and Experience
University degree (Engineering or Computer Science or related discipline)
Minimum 8 - 10 years’ relevant experience in telecommunication/other relevant industry
Experience from simplification and innovation projects.
Experience in driving BUs towards simplification & standardization.
Experience in design, planning and operations of IT systems and solutions
Hands on experience in managing the complex and critical real time processing and design of such solution
Strong understanding of the agile landscape and a passion for building innovative & ROI-positive marketing programs at scale
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About the Job
The Lead, Customer Experience (CX) Application Support will be responsible for maintaining and supporting all customers support business applications, tools and utilities to support Airtel Nigeria IT business.
The role is about managing business needs and requirements and the mapping to capabilities within the CX Business domain.
The Customer Experience Application support will work closely with Airtel NG CX team and related partners in this domain, performing the necessary leadership, keeping the applications in this domain available and supporting daily operations.
The Lead, CX Applications Support will report to Head of IT Applications, Airtel Nigeria.
Responsibilities and Accountabilities
The Customers Experience Application Support is responsible for
Ensuring the stability and availability of the Customer Experience Applications.
Identifying and supporting implementation innovative technologies applicable to domain.
Leading the automation of extant manual customer experience operational processes.
Promoting continuous improvement of processes and delivery of results within assigned domain.
Ensuring internal and regulatory compliance across the customer Experience domain.
Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency.
Setting, articulating and overseeing achievement of Airtel Nigeria IT goals and objectives on relevant IT Applications.
Engaging in standard Incident, Problem, Change and Risk Management of the IT applications in this domain.
Qualifications and Experience
University degree (Engineering or Computer Science)
Minimum 8-10 years’ relevant experience in telecommunication/other relevant industry
Experience from simplification and innovation projects.
Experience in driving BUs operational improvements.
Hands on experience in managing the CX applications.
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