Description
Department: Customer Success Management
Job Description
Why is this role important at Infobip?
In less than 10 years, we have rapidly grown from three brave founders into international IT company. To achieve our mission of reaching every mobile user on the planet, it is essential to continue nurturing great relationships with our clients.
As a Customer Success Manager, you will directly impact how our business moves and succeeds by helping existing clients grow their businesses.
You know you are doing a good job when:
You are in contact with all the key players in your assigned market and have great relationships with them.
You understand your client’s business, knowing exactly which of our products can help them evolve their business.
You have an excellent overview of the business and are up-to-date with the latest industry trends as well as the competition.
Clients with whom you cooperate are satisfied and they show it by stable and/or increased usage of service.
Qualifications
More about you:
6+ years of experience in B2B Enterprise Key Account Management or Client Relations, preferably in telecommunications or IT industry.
1-2 years of B2B Enterprise Sales Experience.
Experience in Dealing & Presenting to C-Level.
Understand Customer Journey.
Bachelor's Degree in Business, Management, Communications, IT, Telecommunications or other related degree; or equivalent combination of education and experience.
Written and verbal fluency in English is mandatory.
Exceptional professional communication skills.
Excellent command of MS Office suite, especially MS Excel.
Strong analytical and organisational skills, with a systematic approach to problems.
Strong Administration Skills.
Strong Networking & Relationship building Skills.
Additional Information
When you become a part of Infobip you can expect:
Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
Connect globally – Work with people from all over the world. We put the “global” in globalisation.
Pay & Perks – Competitive salary, health benefits, a team taking care of all the equipment you need, team building and other organized activities ... Talk about a balanced lifestyle!
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Department: Sales
Job Description
As a Senior Sales Manager you will have the opportunity to be our first impression on all prospective clients in the market. You will open doors to all of our target clients, meaningfully filling the top of the Sales funnel, with a competitive drive to succeed.
Why is this role important at Infobip?
Presenting our services to a range of potential business partners.
Frequently holding meetings within the given territory to boost profit and develop relationships with customers.
Intensive market research with focus on expanding the company's customer base and identifying new business opportunities within the assigned territory.
Attending trade fairs and other industry events in order to expand your network and boost our business relationships.
Collecting product feedback and conveying ideas for improvement to our technical teams.
Managing the entire sales process with analysis of competitors and business intelligence activities.
Supporting Team Leader in developing new joiners/ providing shadow onsite development opportunities
Individual gross profit/traffic responsibility from new account acquisition
Regular and timely updates of progress/active accounts on CRM
Qualifications
More about you:
You speak fluently to clients, partners and colleagues alike and have great command of English.
5 to 10 years of experience in B2B Sales Development or Lead Generation roles (IT / Telecommunication industry)
Existing / Strong network of Enterprise type clients / contacts that the candidate can approach
Excellent communication skills - using language with precision, easily presenting arguments and synthesizing reports.
Strong analytical and organizational skills, highly systematic personality
You are able to present products and ideas with ease, confidence and persistence.
You take consultative and creative approach to attend to clients’ needs (even if they are sometimes not aware of those needs).
You have a flexible personality.
You are not afraid to engage in the sales process and negotiations.
You have strong analytical skills and passion towards technology.
Additional Information
When you become a part of Infobip you can expect:
Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
Connect globally – Work with people from all over the world. We put the “global” in globalisation.
Pay & Perks – Competitive salary, health benefits, a team taking care of all the equipment you need, team building and other organized activities ... Talk about a balanced lifestyle!
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