Description
We are seeking a highly skilled and motivated IT Support Engineer with expertise in Office 365, proficiency in managing a diverse fleet of laptops running both Windows and MacOS, and experience Mobile Device Management (MDM). Join our dynamic IT team and play a crucial role in ensuring the seamless operation of IT systems while providing top-notch technical support to end-users.
Responsibilities:
User Support:
Respond to and resolve user inquiries, technical issues, and service requests on both Windows and MacOS platforms.
Provide comprehensive support for hardware, software, and network-related problems on desktops, laptops, and mobile devices.
Office 365 and Email Management:
Administer and manage Office 365 applications and services, including Exchange Online, SharePoint, and OneDrive, for users on both Windows and MacOS.
Configure and troubleshoot email accounts, distribution lists, and security settings within the Office 365 environment.
Office Infrastructure:
Manage the IT infrastructure (internet connectivity, printers, meeting-room equipment) across multiple locations across Nigeria.
Mobile Device Management:
Manage VMware Intelligent Hub for Mobile Device Management (MDM) for both Windows and MacOS laptops.
Ensure secure and efficient mobile device usage through policy configuration, device enrollment, and troubleshooting.
Windows and MacOS Support:
Provide comprehensive support for both Windows and MacOS devices, including installation, configuration, and troubleshooting of software and hardware.
Collaborate with cross-functional teams to integrate Windows and MacOS systems into the overall IT infrastructure.
System Monitoring and Maintenance:
Monitor IT systems for performance issues, security vulnerabilities, and potential improvements on both Windows and MacOS platforms.
Conduct routine maintenance tasks such as software updates, system patches, and antivirus management.
Documentation and Training:
Create and maintain documentation for IT processes, troubleshooting procedures, and user guides applicable to both Windows and MacOS environments.
Conduct training sessions for end-users on IT best practices and new technologies.
Fleet Management:
Manage and maintain a fleet of laptops running both Windows and MacOS, ensuring consistent performance, security, and compliance.
Implement standardized configurations and deployment processes for new devices.
Requirements
Proven experience in IT support roles with expertise in managing both Windows and MacOS environments.
Strong knowledge of Microsoft Office 365 applications and administration.
Experience with VMware Intelligent Hub for Mobile Device Management.
Proficiency in configuring and supporting both Windows and MacOS devices.
Excellent troubleshooting and problem-solving skills.
Effective communication and interpersonal skills.
Related search
