Description
Sector: Banking / Mortgage
Overview
The individual will provide informational and strategic performance reports to support the achievement of the bank's strategy and goals and monitor the bank's budget implementation.
The Job Profile indicates that the job is calling for a person who is likely to be of a specialist, technical or administrative nature.
The incumbent should have persistence and enjoy working within a highly structured and predictable climate. Routine tasks, seeing a job through to conclusion and the ability to work in a friendly, logical and systematic manner are important aspects of the role.
Responsibilities
The Person will:
Provide practical advice and solutions to problems and ensure that tasks are followed through, loose ends tied up and that the job is completed to pre-determined standards.
Be persistent in problem solving, seeking solutions through the expertise of both self and others. Research all the facts with care and resolving problems in a timely and thorough manner.
Generate and provide specialist and/or administrative services which benefit the organization and, depending on whether they are task or people-related, lead to a high level of internal and external customer satisfaction.
Provide support and care in terms of both practical advice and actions in areas where competence, knowledge and experience are needed.
Develop networks and identify resources as and when necessary.
Be confident when dealing with uncooperative people and encourage them to implement imaginative solutions to challenging problems.
Evaluate situations and calculate risks whilst justifying and defending quality standards.
Use researched, factual information when solving problems and apply sensitivity and logic when handling conflict situations.
Adopt an accommodating and helpful manner, debate, agree and, where necessary, accept the objectives set by others and work within agreed parameters in order to ensure that tasks are completed.
Skills and Capabilities
Review and analyze MPR, APR, CPR and PPR reports for all business units, branches and regional offices and relationship officers.
Ensure timeliness, accuracy and proper review of daily, weekly and monthly performance reports.
Ensure the timeliness of the report so as to aid effective management and business decision-making.
Ensure all adjustments are properly documented.
Ensure the consolidated performance report is in conformity with the consolidated position.
Ensure that sharing/allocation of expenses is duly agreed upon, signed off and implemented.
Ensure timely completion of the budget processing cycle.
Prepare budget guidelines and assumptions for budget and strategic session.
Prepare budget time-table for distribution to all strategic business units and branches and ensuring adherence.
Follow up with EXCO/Board for Managements’ approval of the financial year budget.
Provide strategic performance information to Management on the bank's business units to support the achievement of set goals.
Maintenance of the MIS software to ensure accuracy and robustness of reports.
Training of business units on performance improvement and evaluation.
Prepare and present regional performance reports at MPR/QPR meetings.
Organize monthly and quarterly performance review meetings and maintaining efficient secretariat.
Ensure timely provision of required information to auditors and regulators.
Develop subordinate skill and competencies by initiating career activities related to current and future roles.
Key Performance Indicators
Financial:
Bank’s PBT
Customer:
Customer service rating
People:
E-Learning score
Process & Others:
Accuracy of performance reports
Number of queries arising from distributed reports
Timeliness and accuracy of annual budget
Timeliness of monthly performance reports
Internal and external customers satisfaction
Risk & Control:
Internal audit rating.
Qualifications
First Degree in any discipline from a reputable institution
Relevant professional qualifications, ACIB, ACA, MBA would be an added advantage.
Minimum of 8 years’ experience at least 5 of which should have been at middle management level in financial control department of a bank.
Good knowledge of relevant regulations and provisions including a good grasp of the CBN guidelines
Good understanding of key business functions and how they inter-relate to achieve business objectives and an ability to manage corporate and business units performance
Knowledge of banking operations and product knowledge
Understanding of budgeting and budgetary control
Excellent understanding of financial accounting, fixed asset accounting, financial reporting and IFRS
Strong capabilities in data mining and data/ information management
Strong leadership, supervisory, coaching, mentoring and people management skills
Strong strategic planning, problem solving and execution skills
Excellent interpersonal skills with the ability to build rapport across various stakeholders and effectively communicate and interact with top level management.
Ability to act with integrity, professionalism and confidentiality
Behavioural Competencies:
Interpersonal relationship
Initiative
Decision quality & Problem solving
Team &Self-Management
Leadership Competencies:
Coaching & Developing
Team building
General Competencies:
General Management
Research Orientation
Organizational Competencies:
Attention to Detail (Excellence)
Continuous Learning
Drive for Results (Efficiency)
Customer focus.
go to method of application »
Sector: Banking / Mortgage
Overview
The individual will be responsible for the Core banking and Enterprise Applications; supervise the daily technical, business, and functional support/deliverables to internal and external customers in line with the strategy of the company. Also, to ensure agreed SLA on Services availability of applications are met, and adherence to policies, processes and procedures.
The job profile implies that the job occupant should be a perfectionist, who is capable of working in a specialist or technical area of expertise.
The incumbent should be organized, thorough, enjoy challenging situations and have the persistence to see a job through to conclusion. Getting things right, attention to detail, ensuring quality and standards are met and reducing error to a minimum are important factors in this position.
Researching and gathering facts, working with formulas and to specifications could also be part of the job.
Job Description
Provide the best possible solution to problem solving or decision making by conscientiously testing, examining facts, trying different alternatives and careful strategic planning.
Consider problems as a challenge, collect information relevant to the problem, be disciplined in ascertaining the root cause, identify and develop a practical solution, communicate findings and implement action to resolve the problem.
Be systematic and logical in her approach to decision making, ensuring that all the necessary facts and information are available and accurate, and that any decisions taken and acted upon have been carefully considered.
Introduce monitoring systems that identify whether individuals or the organization are achieving their objectives, as well as any variances in terms of goals and timescales. Ensure that corrective action plans are formulated and implemented.
Support others and provide practical knowledge, competence and expertise.
Work as part of a team and demonstrate tolerance, understanding and consistency when dealing with others.
Continually seek out opportunities. Practice and encourage a culture of strategic excellence.
Create a culture of continuous improvement.
Retain a formal and professional manner, reflect on difficult situations and stand back from people and remain unemotional in order to resolve problems objectively.
Skills and Capabilities
Ensure that the company’s IT strategies and policies regarding Core Banking and Enterprise/Corporate Applications are met.
Ensure continuous availability and effectiveness of business applications for users.
Liaise with the application vendors to ensure that outsourced functions are carried out according to pre-agreed service level agreements.
Supervise local enhancement to application i.e. design, development, testing and implementation.
Supervise enhancement to Corporate/Enterprise applications i.e. design, development, testing and implementation. Identify requirements for software integration change resulting from project activities.
Prepare reports regarding activities on the platform as required.
Digitize processes, platforms and products developed within the group.
Key Performance Indicators
Financial:
Cost saving
Bank Profitability
Customer:
Customer service rating
People:
E-Learning score
Process & Others:
Number of Unscheduled downtime due to application related problems
% Service Desk issues resolved within SLA
Number of enhancements identified and deployed successfully
Application Monitoring /Downtime
Application Update /Deployment
Disaster Recovery and Monthly IT System maintenance
Zero sanctions from breaches on software licenses
% implementation of quarterly disaster readiness
Projects completed with other business units
Risk & Control:
Audit rating
Number and value of fraud perpetrated due to application/Support lapses.
Qualifications
First Degree in any discipline
Minimum of 6 years post qualification experience of which at least 4 must have been in the Financial Services Sector and 2 years in a supervisory position
Knowledge of programming standards, debugging methods and service level management
Knowledge of banking operations and product knowledge
Understanding of application life cycle management, application management and monitoring
Excellent understanding of IT security and Testing Methods
Strong capabilities in project management, product management, process engineering, scrum, software development & IT operations (DevOps), software requirements analysis, quality assurance, and service delivery
Strong leadership, supervisory, coaching, mentoring and people management skills
Strong strategic planning, problem solving and execution skills
Excellent interpersonal skills with the ability to build rapport across various stakeholders and effectively communicate and interact with top level management.
Ability to act with integrity, professionalism and confidentiality.
Behavioral Competencies:
Interpersonal relations
Initiative
Decision quality & Problem solving
Time & Self-Management
Organisational Competencies:
Attention to Detail (Excellence)
Continuous Learning
Drive for Results (Efficiency)
Customer focus.
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