Description
Ref No: R-144814
Job Description Summary
The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets.
It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings.
Products and Solutions support the Customer Solution Center Lead & Solution Architects to bring together existing MA capabilities, products and solutions in a holistic, bundled way to customers.
They also act as an expert for their products/solutions portfolio in their geography, to drive market enablement and support sales as well as acting as key interface with regional product teams to ensure an effective feedback loop.
Products and Solutions report to the Customer Solution Center Lead + regional function team (e.g. regional Commercial Products lead).
Key Responsibilities
Act as an expert for their geography/solution portfolio:
Bring their deep knowledge of products, services or platform capabilities to a solution-selling environment
Accountable for having a deep understanding of the assigned product, service or platform
Provide visibility to the CSCL and SA on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities
Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard’s products and solutions.
Support CSC value proposition development and sale:
Provide the Solution Architects (SA) and the Customer Solution Center Lead (CSCL) with their solution expertise in crafting the value proposition
Coordinate with the help of SA and CSCL, with other sales specialists in developing an end-to-end value proposition
Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD).
Drive localization, market enablement and support sales:
Enabling new capabilities in the market e.g. SRC, MDES, Contactless, QR etc. and ensuring market readiness
Supporting AM’s in their market to optimize what we have today e.g. providing expert advice/ guidance on prepaid penetration for an existing relationship
Work directly with client counterparts on non-complex, one solution-focused opportunities when the AM needs their support.
Knowledge and best practice sharing:
Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA
Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts
Note: Senior Solution Specialists in large CSCs may manage a team of Solution Specialists.
Required Skills
Deep technical expertise in assigned product, service or platform capability
Ability to collaborate and work on internal squads created to develop end-to-end solutions for clients with multiple MA capabilities i.e. products, services or platforms
Clear ability to problem solve and understand relationship with the client’s needs
Ability to communicate with and build relationship with client counterparts when requested by account managers or business development managers
Strong communication skills.
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Ref No: R-144814
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.
Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.
We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Description
The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets.
It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings.
Customer Solution Center Technical Architect is provider of deep expertise on solution architecture to ensure feasibility of bespoke implementation. Working together with solution architect and solution specialists, Technical Architect understands details of proposed bundles & solutions to manage technical implications and to assess how they can be implemented with clients.
Technical Architect Reports to Customer Solutions Center Lead (CSCL)
Key Responsibilities
Act as a technology expert for their geography or segment portfolio:
Understand clients’ needs and current technological stack
Closely coordinate with solution specialists to understand product functional capabilities and technical integration requirements
Works with solution architect and solution specialists to recommend new needs-based solutions & bundles to customers to address key customer “pain points.”
Provide internal intel to the CSCL/Solution Architect on what is ready and roadmap timelines from a technology perspective
Support CSC value proposition development and sale:
Defines a locally relevant and globally scalable solution design based on existing Mastercard and partner 3rd party assets.
Provides techno-functional support in pre-sales narrative development and client conversations
Leads pre-scoping, pre-sales technical discovery and mapping to client environment
Map technical specifications of the proposed solution to the client architecture
Bring technology related budget discussions, in collaboration with Finance, to SA and squad team for problem solving
Identifies, readies and manages the local system integrators required to roll-out the new solutions/products in the market
Collaborate with the appropriate client teams to develop integration methodology of the new solution in the client environment
Closely coordinate with Market Delivery/TAMs or O&T Technical Consultants to ensure that post-sales handover is smooth
Manage handover to the implementation teams of MA and clients to ensure that the right technical integration roadmap has been laid out
Address technical concerns, ideas and suggestions related to proposed value propositions.
Knowledge, insights and best practice sharing:
Shares best practices with Technical Architect community
Provides input to the product/solution groups and technology leads to enhance their product/solution and platforms to meet the needs of customer sin the market.
All About You
Bachelor's Degree in Information Technology, Computer Science, or Management Information Systems or equivalent combination of relevant experience and education
Operational /technical background within the payments and financial services industries.
Prior Implementation, product management experience in payments domain platforms like Issuer processing, acquirer processing products is an advantage.
Prior technical/integration experience with payment ecosystem players (Merchants, PSP, Loyalty Platforms, Gateway’s, Acquirers & Commerce Providers)
Experience in product development and/or business analysis
Knowledge of techniques for requirements capture and specification and the ability to balance tactical commercial needs against the needs of strategic Product & architecture
Understanding of APIs or working in new product development/innovation departments
Prior knowledge of Mastercard Products and Services is a plus
Problem solving, product documentation, and project management skills.
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Ref No: R-144871
Job Description
Products and Solutions:
The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets.
It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings.
Products and Solutions roles will support the Customer Solution Center Lead & Solution Architects to bring together existing MA capabilities, products and solutions in a holistic, bundled way to customers.
They also act as an expert for their products/solutions portfolio in their geography, to drive market enablement and support sales as well as acting as key interface with regional product teams to ensure an effective feedback loop.
This role reports to the Customer Solution Center Lead + regional function team (e.g. regional gateway services team).
Key Responsibilities
Act as an expert for their geography/solution portfolio:
Bring their deep knowledge of products, services or platform capabilities to a solution-selling environment
Accountable for having a deep understanding of the assigned product, service or platform
Provide visibility to the CSCL and SA on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities
Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard’s products and solutions.
Support CSC value proposition development and sale:
Provide the Solution Architects (SA) and the Customer Solution Center Lead (CSCL) with their solution expertise in crafting the value proposition
Coordinate with the help of SA and CSCL, with other sales specialists in developing an end-to-end value proposition
Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD).
Drive localization, market enablement and support sales:
Enabling new capabilities in the market e.g. SRC, MDES, Contactless, QR etc. and ensuring market readiness
Supporting AM’s in their market to optimize what we have today e.g. providing expert advice/ guidance on prepaid penetration for an existing relationship
Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support
Knowledge and best practice sharing:
Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA
Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts
Note: Senior Products and Solutions roles in large CSCs may manage a team.
Required Skills
Deep technical expertise in assigned product, service or platform capability
Ability to collaborate and work on internal squads created to develop end-to-end solutions for clients with multiple MA capabilities i.e. products, services or platforms
Clear ability to problem solve and understand relationship with the client’s needs
Ability to communicate with and build relationship with client counterparts when requested by account managers or business development managers
Strong communication skills.
go to method of application »
Ref No: R-145341
Overview
This individual will interact with West Africa’s leading fintech and payment services providers.
The Fintech/PSP Manager is responsible for cultivating key alliances and managing our relationships with partners across the fintech ecosystem to innovate the future of payments, create cutting-edge product propositions, and ensure seamless and inclusive payments.
Support Business Development for Fintechs/PSPs across the assigned location within West Africa ensuring alignment between the location’s ‘go-to-market’ approaches and the overall MEA Business Development strategy, taking into account the region’s longer term strategic initiatives.
Establish new partner / enabler / joint venture integration with capabilities to sustain MasterCard’s competitive advantage and tracking performance against key objectives.
This individual will have responsibility for establishing and maintaining strong business relationships with Issuers, vendors, the banking industry and the regulators across the assigned location.
Fundamental to accelerating the development of the business in the allocated location, is a backbone of strong issuance strategy in partnership with key Banks. The individual will be responsible for developing a dedicated Issuance plan and strategy across the assigned location.
In addition, the successful candidate must have a sound knowledge of the payments industry P&L and how to maximize revenue through an effective issuance strategy.
The individual will support in the development of the allocated location’s Interchange strategies, in collaboration with all regional cross-functional teams.
The successful candidate will be required to support in the assigned location’s Regulatory dialogue and support Country Management, on all matters relating to national and regional interests.
Role
The job holder will carry out responsibilities detailed below in the assigned location within West Africa markets:
Develop sales pipeline leveraging all available resources in coordination with the product development and other cross-functional teams
Work with Customer Account Managers and Country Managers to identify opportunities to sell new products to Fintechs & PSPs across the cluster
Establish relationships and partner with leading and emerging fintech and PSPs across a number of verticals – from loyalty programs to acceptance to tokenization to cross border payments.
Support relationship with fintech, crypto and other emerging vertical (i.e. NFTs, blockchain) accounts and accountable to build mutually aligned strategies and plans with your partners and execute on them by effectively leveraging the Mastercard organization.
Co-create with partners to build new product propositions through close collaboration with Mastercard product development and innovation teams.
Drive Mastercard revenue growth and be comfortable developing business cases including ROI analyses as well as leading responses to RFPs.
Execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing
Be the responsible “face of MasterCard” to the prospect/customer through high level interactions with key stakeholders such as senior bank executives, country regulatory contacts, representatives of marketing and card vendors as well as third party processing companies.
All About You
Deep business development and marketing experience
Prior experience performing Channel Management and/or Business Development with fintech, crypto or DeFi companies
Strong project management, problem-solving, analytical, and organizational experience
Demonstrated experience in managing multiple stakeholders in a multicultural environment across multiple geographic locations
Excellent writing and presentation skills, extensive experience in communicating in international environment at senior management level
Comfortable aptitude for onboarding complex business and technical knowledge to a level sufficient to engage in meaningful partner discussions and identify and drive solutions (problem solving mindset).
Organization and time management skills; ability to multi-task
Business Case development, including financial analytics
Budget preparation and management
Ability to work collaboratively
Solid solution development skills and effective working both independently and in a team environment
Strong written and verbal communication skills, including presentation skills.
go to method of application »
Ref No: R-145342
Job Description
The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets.
It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings.
Products and Solutions roles will support the Customer Solution Center Lead & Solution Architects to bring together existing MA capabilities, products and solutions in a holistic, bundled way to customers.
They also act as an expert for their products/solutions portfolio in their geography, to drive market enablement and support sales as well as acting as key interface with regional product teams to ensure an effective feedback loop.
This role reports to the Customer Solution Center Lead + regional MPGS team
Key Responsibilities
Act as an expert for their geography/solution portfolio:
Provides Payment Gateway, Fraud solutions, online payments, eCommerce subject matter expertise and leverages MasterCard acceptance solutions to drive sales and revenue goals
Work with acquirers, payment facilitators and payment service providers to drive MPGS utilization and enable the roll-out of new checkout experiences
Provides market intelligence and market requirements to product managers to support product design, development and implementation efforts
Build and manage a strong sales pipeline and monitor opportunities
Bring their deep knowledge of products, services or platform capabilities to a solution-selling environment
Accountable for having a deep understanding of the assigned product, service or platform
Provide visibility to the CSCL and SA on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities
Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard’s products and solutions
Support CSC value proposition development and sale:
Provide the Solution Architects (SA) and the Customer Solution Center Lead (CSCL) with their solution expertise in crafting the technical architecture of the customer value proposition
Coordinate with the help of SA and CSCL, with other sales specialists in developing an end-to-end value proposition
Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD)
Drive localization, market enablement and support sales:
Enabling new capabilities in the market e.g. SRC, MDES, Contactless, QR etc. and ensuring market readiness
Supporting AM’s in their market to optimize what we have today e.g. providing expert advice/ guidance on prepaid penetration for an existing relationship
Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support
Knowledge and best practice sharing:
Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA
Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts
Note: Senior Products and Solutions roles in large CSCs may manage a team.
Required Skills
Deep technical expertise in assigned product, service or platform capability
Ability to collaborate and work on internal squads created to develop end-to-end solutions for clients with multiple MA capabilities i.e. products, services or platforms
Clear ability to problem solve and understand relationship with the client’s needs
Ability to communicate with and build relationship with client counterparts when requested by account managers or business development managers
Strong communication skills.
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