Description
PURPOSE OF THE JOB
Managing the datacentre facilities, systems, and servers to run effectively and efficiently and provide backend support for all IT services to all FMN IT users in a hybrid environment (i.e. hyperconverged infrastructure e.g. Nutanix, Windows servers, Microsoft 365, Azure cloud, Privilege Account Management, Application Virtualization, Backups etc.).
THE JOB
Provide support for all users on the network and enterprise products on Microsoft Office 365 cloud infrastructure.
Ensure the security of the server infrastructure by implementing industry-leading practices regarding privacy, security, and regulatory compliance.
Develop and maintain documentation about current environment setup, standard operating procedures, and best practices.
Manage end user accounts, permissions, access rights, and storage allocations in accordance with leading practices.
Conduct and test routine system backups and restores.
Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations. Escalate incidents, as necessary.
Practice server asset management, including maintenance of server component inventory and related documentation of technical specifications.
Recommend, schedule, and perform software and hardware upgrades and patch management.
Provide support for NAS and SAN storage infrastructure and MS DFS.
THE PERSON MUST
Have good interpersonal and communication skills.
Be able to manage competing priorities.
Be able to work independently and collaboratively within teams.
Able to resolve network issues and computer problems.
QUALIFICATION
1st degree (HND/BSC) in Computer Science, Engineering, Electronics or any related field.
Certification in MCSE, ITIL Foundation.
EXPERIENCE
Have at least 2 years experience in a similar role.
Familiarity with Nutanix, O365 & Azure environment management is a
Demonstrable experience managing server loads, installation of required applications to meet network requirements, conducting server health check-ups, and troubleshooting system errors.
Knowledge of security principles and best practices to ensure system safety.
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