Customer Service Jobs In Nigeria

Role and ResponsibilitiesEstablish & build sustainable relationships and trust with customer accounts through open and interactive communicationIdentify and assess customers’ needs to achieve satisfactionMaintain a positive, empathetic, and professional attitude toward customers and colleagues at all times.Inspiring repeat business from clientsOf

Job SummaryGenesis Couture is a clothing manufacturing company with over ten years of rich history. To cater to the rapid growth of our business, we are now seeking a customer service officer to manage our front office operations and provide pre-sales and after-sales support to our prestigious clients. The Customer Service officer is responsible fo

Job DescriptionA Client Experience Representative to provide support to our clients for software solutions. The ideal Representative will be a knowledgeable and enthusiastic home health, home care, or hospice professional who enjoys making a positive impact on patients' lives across the country.Provide consultative support and solutions for all Axx

Job DescriptionOur client, a dynamic SaaS brand in the event management sector, is seeking a Customer Success Manager to join their team.This role is essential for ensuring the smooth operation of events, managing client relations, and maintaining high levels of customer satisfaction.The ideal candidate will have experience in customer success with

Job SummaryThe Customer Service Officer will be responsible for building a strong health information Centre that will ensure prompt service to patients, and also ensure timely, accurate and complete documentation of all patient records as well as their protection and confidentiality in compliance with regulatory and statutory requirements, professi

About the jobReceive calls from members or employer groups and providers and prospective clientsTo receive calls from providers and have first call resolution on pre-authorization queries for limited and straightforward cases or route the query to the correct department for call resolutionTo receive and resolve all member related calls and to ensur

Job DescriptionThe role requires working closely with the collections and business development team to provide on-the-ground operational field support in terms of loan/ debt recovery as well as verification applicants at Lendha.This role may also require other tasks in other departments. Your main responsibilities will be locating clients on the ph

Responsibilities:Customer Interaction: Engage with customers in a professional and customer-centric manner, addressing inquiries, resolving issues, and ensuring overall satisfaction.Communication:Respond promptly and effectively to customer inquiries through various channels, including phone, email, and live chat.Problem Resolution:Identify and res

Responsibilities:Customer Service Strategy:Develop and execute a comprehensive customer service strategy aligned with the company's goals and values.Utilize industry expertise and stay updated on customer service software, AI chatbots, and emerging trends to optimize service delivery.Implement innovative techniques to enhance the customer experienc

The RoleThe Customer Success Team's main responsibility is to manage contacts (inbound and outbound calls, emails, social media posts, and chats), KYC, fraud, risk, and payment flows across our Sportsbook platform.The Customer Success Agent role will involve using third-party KYC providers, as well as using a variety of detection techniques, to ide

Job PurposeThe Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the vari

Role DescriptionThis is a full-time on-site Customer Service Officer role located in Lagos.The Customer Service Officer will be responsible for managing customer satisfaction, providing customer support, creating a positive customer experience, and providing customer service.The Customer Service Officer will also be responsible for maintaining cust

Job DescriptionOur client is in need of KYC Agents for a 3 months pilot project.This opportunity is open to SSCE, NCE, OND, HND and Degree holders who want to gain work experienceContract would be extended base on performance or best performing Agents drafted into one of our other line of businesses.Training will also be provided.

RequirementsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Keep records of customer interactions, process customer accounts and file documents.Follow communication procedures, guidelines and policies.Take the extra mile to engage customers.

Job PurposeTo provide first level contact and convey resolutions to internal customer issues.To escalate unresolved queries to the next level of support.To track, route and redirect issues to the right owners.Core Responsibilities and Key Result AreasProvide first level contact and convey resolutions to internal customer issuesProperly escalate unr

Job SummaryBuild sustainable relationships and trust with customer accounts through open and interactive communication.Provide accurate, valid, and complete information by using the right methods/tools like CRM ,etcCapturing and documentation of interaction with all customers including contact phone number, email address, and any other customer dat

Role DescriptionThis is a full-time on-site role for a Customer Service Supervisor located in Lagos.The Customer Service Supervisor is responsible for managing the day-to-day activities of the customer service team and ensuring that customer inquiries and complaints are handled efficiently and effectively.The Customer Service Supervisor is also res

DescriptionThis is a role where you will report directly to the Operations Coordinator. The ideal candidate for this role is someone who possesses exceptional communication and interpersonal skills to interact with clients.Reporting daily progress against targets to the Operations Coordinator.Working with a collection team to contact debtors and pu

Company: Everyday Smag E-RestaurantLocation: Rivers State University CampusJob Responsibilities:Customer Engagement:Build and maintain positive relationships with customers through various channels, including in-person interactions, phone calls, and online communication.Ensure a welcoming and friendly atmosphere for customers within the restaurant.

Job Description:As a Client Service Representative, you will play a pivotal role in ensuring the satisfaction and retention of our esteemed clientele.Your primary responsibility will be to effectively manage client relationships, providing exceptional service and guidance to help them achieve their goals.You will serve as a point of contact for cli