Customer Service Jobs In Nigeria

ResponsibilitiesImprove customer service experience, create engaged customers, and facilitate organic growthTake ownership of customers' issues and follow problems through to resolutionSet a clear mission and deploy strategies focused towards that missionDevelop service procedures, policies, and standardsKeep accurate records and document customer

Job DescriptionEffective writing, speaking, presenting and active listening skillsGood interpersonal skills, including the ability to collaborate with management, team members, clients and customers where applicableData analysis, critical thinking, problem-solving and decision-makingUnderstanding of industry best practicesCreativity, adaptability a

Job DescriptionWe are a business based in Lagos currently looking to hire a Customer Service Officer with sales and marketing experience to work in our office in Ikeja.You will be required to provide excellent customer support to our clients and also help with the marketing of our product/services.ResponsibilitiesYou will be required to work as par

As part of our ongoing expansion, RightCom, a leader in customer experience management in Africa, is looking for a dedicated, passionate and detail-oriented Customer Success Associate who loves SaaS products and enterprise clients. This position is essential to support our mission to improve business impact for our customers, while strengthening Ri

Key ResponsibilitiesCheck-in on Member onboarding journey to identify blockages to approve the Member.Ensuring that Members are enabled to complete the signup process.Liaise with respective Teams and Partners to handle Member requests, open transactions, complaints, and issues to provide appropriate solutions and alternatives within the time limits

Job DescriptionAs a Customer Experience Manager, you will be responsible for developing and implementing customer service strategies, develop and establish a solid and trust relationship between major key clients and company, handling difficult customer service situations, and improving the overall customer experience to Sustain business growth and

Job SummaryAs a Customer Success Manager, you will be responsible for training and on-boarding new customers, and managing the relationship with clients throughout their entire life cycle.ResponsibilitiesResponsible for training and on-boarding new customers and managing customer relationships through their entire life cycle.Assist customers optimi

Job PurposeTo build strong relationships with customers and ensure they are optimizing a product or service to receive the highest ROI. In order to be successful, they need to know the ins and outs of a product or service to properly educate customers and communicate effectively with a variety of personalities and technical backgrounds.As managers,

Job PurposeThe Head, User Support would oversee our day-to-day user support operations, ensuring timely and effective resolution of user inquiries and issues.You will lead our user support initiatives, manage user support teams, enhance the overall user experience and create innovative ways to drive sales in the team.Job ResponsibilitiesDrive user

Job DescriptionManage large amounts of incoming phone calls​Generate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/cust

Job DescriptionThis job role manages the day to day running of the call center to ensure customer complaints and enquires are optimally resolved thereby contributing to overall business objectives and compliance with regulatory requirements.Job RequirementsA Bachelor's Degree in any field.A professional certificate in relevant field.At least 0-3 ye

A digital platform client is looking for Customer Support Representatives to join their team, providing excellent customer service for transactions in various cryptocurrencies and gift cards.Expertise Level:Open to candidates with junior-level experience.Work Schedule:Shifts with the ability to work night and weekend shifts when requiredWork Arrang

Core Responsibilities:Answering any questions customers might have about the reservation process.Making reservations for customers based on their various requirements and budgetary allowances.Sorting out any issues that may arise with bookings or reservations.Providing support to customers who may need to amend or cancel a reservation.Confirming ro

Busha Customer Support Associate is a motivated and experienced team member who will develop and maintain long term relationship with our clients.Your goal is to consistently improve customer experience and enhance our customer experiences, you will be tracking all points of customer engagement, addressing all customer queries, and identifying ways

Job PurposeThe Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the vari

Job DescriptionWe are looking for energetic and dedicated Customer Support team members who have a passion for delivering world-class service to customers. If you are interested in joining a fast-paced dynamic team, you will be the first point of contact for customers who want to get the most out of their service. Since you will be representing a g

ResponsibilitiesImprove customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolutionSupervise customer experience representativesSet a clear mission and deploy strategies focused towards that missionDevelop service procedures, policies and standardsKe

RequirementsCandidates should possess at OND / N.C.E1+ years relevant work experience.You must reside close or within Gwarinpa (Please take Note Because of your transportation)You be able to communicate via Whatsapp in flawless written EnglishYou must be willing work day or night shiftYou Must live within or close to gwarinpa with a valid gurrantor

ResponsibilitiesManage large amounts of incoming phone callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team targ

Key ResponsibilitiesLeads generation.Developing and managing a pipeline of BUY NOW PAY LATER (BNPL) Distributors.Ensuring Compulsory KYC must be done for all distributors, which is a priority.Requesting for Limits/Funds disbursement to customers and follow up with recovery of funds.Remuneration :Fixed Pay With Other BenefitsQualifications and Skill