Description
Busha Customer Support Associate is a motivated and experienced team member who will develop and maintain long term relationship with our clients.
Your goal is to consistently improve customer experience and enhance our customer experiences, you will be tracking all points of customer engagement, addressing all customer queries, and identifying ways to improve our customer service.
You will work with other cross-functional team members and will rely heavily on both qualitative and quantitative data to make informed decisions.
Your duties may also include training new employees and maintaining open communication with other departments during your day.
Responsibilities:
Improve customer service experience, create engaged customers, and facilitate organic growth
Develop strategies for increasing customer satisfaction and loyalty
Develop and implement efficient customer success strategies
Collect data to clearly understand the needs of the customers
Align customer experience strategies with marketing initiatives, as well as informing customers of new products, features, and functionalities
Answer questions customers may have about our products and services
Provide potential and existing customers with exceptional services
Listen to customers concerns or complaints and take proactive steps to maintain positive experiences
Ensure that customers are satisfied with our products and services
Work with other departments to ensure customer needs are met
Ensure that customer issues are handled in a timely manner and follow up with them to make sure their issue has been satisfactorily resolved
Ensure customer satisfaction and provide professional customer support
Provide introductory information to new customers.
Review customer feedback and complaints to identify areas for improvement and opportunities for growth.
Track customer contact information and preferences so that they can be contacted in the future
Analyse data to identify trends in customer preferences, needs and buying habits so that we can make informed decisions based on those habits
Maintain a positive, empathetic, and professional attitude toward customers always.
The ideal employee must have;
Great multitasking ability
Ability to handle high volume of live chats
Familiar with Customer Relationship Management Platforms
Patience and empathy
A passion for customer satisfaction
Ability to work effectively with cross-functional teams.
A team player with excellent communication skills
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