Description
Role:
Listening to customers’ concerns and handling complaints
Giving detailed explanations of services or products to customers
Working with the sales team to create better methods to address customer complaints
Reviewing customer accounts on product usage
Communicating effectively with customers in-person, through email, chat or over the phone.
Upselling of accounts.
Monitoring customer satisfaction levels
Conduct training with new customers to properly onboard them.
Sending Reports to customers appropriately
Qualifications (Education and Experience):
B.Sc in a related course
1 - 2 Years cognate work experience in a fast paced organisation in a similar role
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