Customer Care Officer

Description

• Ascentech Service Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business through our core offerings.

• Responsible for managing a whole lot of incoming and outgoing calls in the organization
• Build long-lasting relationships with customers.
• Keep a comprehensive record of all calls and/or conversations in the organization’s call center data bank
• Make use of available opportunity to sell or advertise products to customers.
• Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues.
• Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems.

• Minimum of HND / B.Sc. in any relevant field
• 2 - 3 years of work experience in Electronic Manufacturing company
• Must possess good communication skills
• Must have good interpersonal skills to enable an easy flow with customers at all times
• Ability to work with little or no supervision
• Must be self-driven at all times.
• Must have good knowledge of customer relationship or customer service practices.
• Must have good data entry and typing abilities.

• Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.on or before 4th March,2022.

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